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27/05/2009
Garages Urged To Sign Up To Service And Repair Code
Independent garages are being urged to show their commitment to a fair deal for consumers by subscribing to a code of practice on service and repair.
Consumer Affairs Minister Gareth Thomas has issued an open letter to the independent garage sector calling on them to subscribe to the Motor Industry Code of Practice for Service and Repair, which helps consumers to identify garages which are responsible and reliable businesses.
The new Motor Industry Code of Practice for Service and Repair was launched by Motor Codes Limited to consumers in August 2008.
The code means that consumers can have confidence that participating garages adhere to high standards and will do their best to resolve complaints to customers' satisfaction if things go wrong.
Gareth Thomas, Consumer Affairs Minister, said: "The code has got off to an encouraging start with some 5,000 businesses already committed to participate. A successful code is good news for consumers and business. It means garages show a clear intent to operate an open and honest business which attracts customers.
"It's particularly important during the economic downturn that consumers are reassured they're getting a good deal."
Chris Mason, Director of Motor Codes, added: "The more businesses that demonstrate their commitment to this important piece of consumer protection, the greater the confidence that motorists can have in the service and repair sector."
(JM/BMcc)
Consumer Affairs Minister Gareth Thomas has issued an open letter to the independent garage sector calling on them to subscribe to the Motor Industry Code of Practice for Service and Repair, which helps consumers to identify garages which are responsible and reliable businesses.
The new Motor Industry Code of Practice for Service and Repair was launched by Motor Codes Limited to consumers in August 2008.
The code means that consumers can have confidence that participating garages adhere to high standards and will do their best to resolve complaints to customers' satisfaction if things go wrong.
Gareth Thomas, Consumer Affairs Minister, said: "The code has got off to an encouraging start with some 5,000 businesses already committed to participate. A successful code is good news for consumers and business. It means garages show a clear intent to operate an open and honest business which attracts customers.
"It's particularly important during the economic downturn that consumers are reassured they're getting a good deal."
Chris Mason, Director of Motor Codes, added: "The more businesses that demonstrate their commitment to this important piece of consumer protection, the greater the confidence that motorists can have in the service and repair sector."
(JM/BMcc)
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