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03/11/2006
Connection mystery blights BT Broadband service
BT is continuing to attempt to deal with a serious and widespread connection problem with its broadband internet service.
First signs of a problem apparently developed on Wednesday evening when users found their connections failing and no possibility of reconnecting despite repeated attempts.
On its 0800 1690199 service status line a recorded message says that the broadband service is experiencing “ongoing connection problems” and has apologised to users for “any inconvenience”.
A customer service announcement says: “We are currently investigating a problem with broadband access and you may be experiencing problems connecting to the service.”
Customers are requested to “power cycle” [switch on and off] their router and again attempt to re-connect.
“Please bear with us as we endeavour to resolve this problem as quickly as possible," the announcement concludes.
(SP/KMcA)
First signs of a problem apparently developed on Wednesday evening when users found their connections failing and no possibility of reconnecting despite repeated attempts.
On its 0800 1690199 service status line a recorded message says that the broadband service is experiencing “ongoing connection problems” and has apologised to users for “any inconvenience”.
A customer service announcement says: “We are currently investigating a problem with broadband access and you may be experiencing problems connecting to the service.”
Customers are requested to “power cycle” [switch on and off] their router and again attempt to re-connect.
“Please bear with us as we endeavour to resolve this problem as quickly as possible," the announcement concludes.
(SP/KMcA)
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Northern Ireland WeatherToday:After a dry start this morning rain will spread from the northwest across all parts. This afternoon will be dull with some patchy rain and drizzle. Becoming much milder through the afternoon. Maximum temperature 11 °C.Tonight:A cloudy evening and night with a little light rain or drizzle, perhaps some clear periods developing along the east coast. A very mild night everywhere. Minimum temperature 10 °C.
