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03/11/2006
Connection mystery blights BT Broadband service
BT is continuing to attempt to deal with a serious and widespread connection problem with its broadband internet service.
First signs of a problem apparently developed on Wednesday evening when users found their connections failing and no possibility of reconnecting despite repeated attempts.
On its 0800 1690199 service status line a recorded message says that the broadband service is experiencing “ongoing connection problems” and has apologised to users for “any inconvenience”.
A customer service announcement says: “We are currently investigating a problem with broadband access and you may be experiencing problems connecting to the service.”
Customers are requested to “power cycle” [switch on and off] their router and again attempt to re-connect.
“Please bear with us as we endeavour to resolve this problem as quickly as possible," the announcement concludes.
(SP/KMcA)
First signs of a problem apparently developed on Wednesday evening when users found their connections failing and no possibility of reconnecting despite repeated attempts.
On its 0800 1690199 service status line a recorded message says that the broadband service is experiencing “ongoing connection problems” and has apologised to users for “any inconvenience”.
A customer service announcement says: “We are currently investigating a problem with broadband access and you may be experiencing problems connecting to the service.”
Customers are requested to “power cycle” [switch on and off] their router and again attempt to re-connect.
“Please bear with us as we endeavour to resolve this problem as quickly as possible," the announcement concludes.
(SP/KMcA)
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Northern Ireland WeatherToday:Very windy with persistent and occasionally heavy rain at first, becoming drier with the wind easing towards midday. Mainly dry with bright spells increasing during the afternoon. Milder than of late. Maximum temperature 14 °C.Tonight:Cloudy with clear spells, mainly dry evening becoming windy with rain at times from late evening. Turning drier with clear spells towards morning. Milder than of late. Minimum temperature 2 °C.
