Menu
02/05/2006
Substantial rise in complaints against banks
The number of complaints against UK High Street banks increased by 50% last year, according to the Banking Codes Standards Board (BCSB).
The BCSB report said that customers were most upset about interest rates and default charges.
Around 3,500 complaints and enquiries were received by the BCSB in 2005.
The watchdog warned that they were usually only contacted as the last resort and warned that their figures may only be "the tip of an iceberg".
The BCSB has warned that banks could be reported to the Financial Services Authority unless they improve their handling of customers complaints.
(KMcA)
The BCSB report said that customers were most upset about interest rates and default charges.
Around 3,500 complaints and enquiries were received by the BCSB in 2005.
The watchdog warned that they were usually only contacted as the last resort and warned that their figures may only be "the tip of an iceberg".
The BCSB has warned that banks could be reported to the Financial Services Authority unless they improve their handling of customers complaints.
(KMcA)
Related UK National News Stories
Click here for the latest headlines.
24 June 2005
Complaints watchdog tells NHS 'improve complaints handling'
The Healthcare Commission has told the NHS that it needs to improve the handling of patient complaints. The Commission, which handles complaints that the NHS cannot resolve, made the comment as it published figures which indicated that the NHS were not doing enough to resolve grievances locally.
Complaints watchdog tells NHS 'improve complaints handling'
The Healthcare Commission has told the NHS that it needs to improve the handling of patient complaints. The Commission, which handles complaints that the NHS cannot resolve, made the comment as it published figures which indicated that the NHS were not doing enough to resolve grievances locally.
29 July 2009
Sunbeds 'As Damaging As Smoking', Report Finds
Using sunbeds can be as damaging to your health as smoking, a new report published today has found. The International Agency for Research on Cancer (IARC) had previously assessed sunbeds or sunlamps as "probably carcinogenic", but has now said their use is definitively "carcinogenic to humans".
Sunbeds 'As Damaging As Smoking', Report Finds
Using sunbeds can be as damaging to your health as smoking, a new report published today has found. The International Agency for Research on Cancer (IARC) had previously assessed sunbeds or sunlamps as "probably carcinogenic", but has now said their use is definitively "carcinogenic to humans".
31 March 2008
Rocketing Sum For Applegarth
Northern Rock boss, Adam Applegarth will receive a £760,000 pay-off, the ailing bank has announced today. Mr Applegarth, who stepped down as chief executive in December, could receive a generous £63,333 a month for up to a year under his severance deal.
Rocketing Sum For Applegarth
Northern Rock boss, Adam Applegarth will receive a £760,000 pay-off, the ailing bank has announced today. Mr Applegarth, who stepped down as chief executive in December, could receive a generous £63,333 a month for up to a year under his severance deal.
05 March 2015
Police Cleared Over Death Of Hamzah Khan
A verdict of "no misconduct" by any police officer has been found after the body of a four-year-old was discovered starved to death in his cot two years after he died.
Police Cleared Over Death Of Hamzah Khan
A verdict of "no misconduct" by any police officer has been found after the body of a four-year-old was discovered starved to death in his cot two years after he died.
01 February 2013
IPCC 'Understaffed And Under-Equipped' Says MP Report
The Independent Police Complaints Commission (IPCC) is overwhelmed, woefully under-equipped and failing to get to the truth of allegations, a Home Affairs Select Committee report has said. The police watchdog for England and Wales needs more resources and powers, the report adds.
IPCC 'Understaffed And Under-Equipped' Says MP Report
The Independent Police Complaints Commission (IPCC) is overwhelmed, woefully under-equipped and failing to get to the truth of allegations, a Home Affairs Select Committee report has said. The police watchdog for England and Wales needs more resources and powers, the report adds.
-
Northern Ireland WeatherToday:It will be cloudy again throughout the day. Mainly dry in the morning, but patchy drizzle in places, becoming more widespread and persistent in the afternoon. Freshening southwesterly winds. Maximum temperature 12 °C.Tonight:Cloudy with a spell of heavy rain pushing south through late evening and the early hours, followed by some clear spells. Minimum temperature 6 °C.
