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15/03/2006
BA announces job cuts
British Airways is to cut 400 jobs as part of plans to restructure its UK direct sales operations.
The airline said that it will close its Belfast-based customer call centre, with the loss of 100 jobs, as well as its 17 High Street Travel Shops, by August, which would result in the loss of another 300 jobs.
In a statement, BA said that the reason for the restructuring was due to more people booking flights and holidays online.
Martin George, British Airways; commercial director, said that calls to the company's UK call centres had fallen by more than 60% since 2001, from 15 million to six million. Despite the closure of call centres in Glasgow and London two years ago, the company still had "too much property for the size of our operation", Mr George said.
"It is with regret that we propose to close Belfast and make more efficient use of our centres in Manchester and Newcastle," Mr George said. "This is not about moving telephone calls abroad and customers in the UK will still speak to people based in our remaining UK call centres."
Mr George also said that the Travel Shops were forecast to make "ever increasing losses" in the years ahead, in spite of continued efforts to reduce costs and improve revenue.
Mr George said: "The announcement today is not an easy one and not one which we have taken lightly. This decision is not a reflection on the professionalism and efforts of our staff in these areas. It is about ensuring that we respond to changes in the marketplace."
BA said that it would consult with trade unions about the proposed closures.
The airline will consult with its trade unions about the proposed closures and would offer support to all affected staff to find jobs either within British Airways or with other employers.
(KMcA/GB)
The airline said that it will close its Belfast-based customer call centre, with the loss of 100 jobs, as well as its 17 High Street Travel Shops, by August, which would result in the loss of another 300 jobs.
In a statement, BA said that the reason for the restructuring was due to more people booking flights and holidays online.
Martin George, British Airways; commercial director, said that calls to the company's UK call centres had fallen by more than 60% since 2001, from 15 million to six million. Despite the closure of call centres in Glasgow and London two years ago, the company still had "too much property for the size of our operation", Mr George said.
"It is with regret that we propose to close Belfast and make more efficient use of our centres in Manchester and Newcastle," Mr George said. "This is not about moving telephone calls abroad and customers in the UK will still speak to people based in our remaining UK call centres."
Mr George also said that the Travel Shops were forecast to make "ever increasing losses" in the years ahead, in spite of continued efforts to reduce costs and improve revenue.
Mr George said: "The announcement today is not an easy one and not one which we have taken lightly. This decision is not a reflection on the professionalism and efforts of our staff in these areas. It is about ensuring that we respond to changes in the marketplace."
BA said that it would consult with trade unions about the proposed closures.
The airline will consult with its trade unions about the proposed closures and would offer support to all affected staff to find jobs either within British Airways or with other employers.
(KMcA/GB)
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