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07/04/2004
NTL to axe 1,500 jobs
Cable TV firm NTL has announced that it is to axe 1,500 jobs with the closure of 10 out of its 13 call centres across the UK.
The closures, which will take place over the next 18 months, are part of a "business efficiency drive", the company said.
The company said that sites in Belfast, Glasgow, Brighton, Cambridge and Winnersh, near Reading, would be closed.
However, its call centre operations would be merged into three bases in Manchester, Swansea and Bellshill in Glasgow.
Commenting on news, Simon Duffy, Chief Executive Officer of NTL, said: “NTL has made good progress in improving its customer service, but we still have some way to go. The consolidation of our call centres and investment in leading-edge technology is a critical step on our path to greatly improved service for our customers.”
NTL is the UK’s largest cable company and leading broadband supplier with over 1 million broadband customers and 2.9 million residential customers.
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The closures, which will take place over the next 18 months, are part of a "business efficiency drive", the company said.
The company said that sites in Belfast, Glasgow, Brighton, Cambridge and Winnersh, near Reading, would be closed.
However, its call centre operations would be merged into three bases in Manchester, Swansea and Bellshill in Glasgow.
Commenting on news, Simon Duffy, Chief Executive Officer of NTL, said: “NTL has made good progress in improving its customer service, but we still have some way to go. The consolidation of our call centres and investment in leading-edge technology is a critical step on our path to greatly improved service for our customers.”
NTL is the UK’s largest cable company and leading broadband supplier with over 1 million broadband customers and 2.9 million residential customers.
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DTI report says call centres to create 200,000 jobs
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DTI report says call centres to create 200,000 jobs
Call centres in the UK are set to increase further according to a new report which predicts that an extra 200,000 workers will be recruited in the industry over the next three years. The Department of Trade And Industry report showed that the industry was “healthy” and had grown by 250% since 1995.
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