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20/05/2015
Thomas Cook Chief Executive Apologises Over Corfu Deaths
The Chief Executive of Thomas Cook has apologised to the family of two children who died from carbon monoxide in Corfu.
Mr Peter Frankhauser said the firm "failed to show compassion".
Speaking to the BBC, Mr Frankhauser said: "First I want to say that I am deeply sorry about the tragic death of Bobby and Christi Shepherd in 2006. From the deepest of my heart I am sorry.
"It is clear that there are things that we as a company could have done better in the past nine years. In particular, the way we conducted our relationship with the family and this is something that we are going to change.
"We could have done better in the past, we are sorry for that. We are going to try and help them move on with their lives.
"We did not handle our relationship with the family well. During the past nine years we failed to show the compassion that we should have shown to the family. That is probably the main mistake."
Thomas Cook is to donate £1.5 million to Unicef.
(CD/JP)
Mr Peter Frankhauser said the firm "failed to show compassion".
Speaking to the BBC, Mr Frankhauser said: "First I want to say that I am deeply sorry about the tragic death of Bobby and Christi Shepherd in 2006. From the deepest of my heart I am sorry.
"It is clear that there are things that we as a company could have done better in the past nine years. In particular, the way we conducted our relationship with the family and this is something that we are going to change.
"We could have done better in the past, we are sorry for that. We are going to try and help them move on with their lives.
"We did not handle our relationship with the family well. During the past nine years we failed to show the compassion that we should have shown to the family. That is probably the main mistake."
Thomas Cook is to donate £1.5 million to Unicef.
(CD/JP)
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14 January 2011
Thomas Cook Evacuate Tunisia Holidaymakers
A statement from Tunisian President Ben Ali said today that he would not stand for re-election in the strife-torn country's next poll, in 2013. The news came as the travel company Thomas Cook began to evacuate 1,800 UK tourists from Tunisia amid protests and riots.
Thomas Cook Evacuate Tunisia Holidaymakers
A statement from Tunisian President Ben Ali said today that he would not stand for re-election in the strife-torn country's next poll, in 2013. The news came as the travel company Thomas Cook began to evacuate 1,800 UK tourists from Tunisia amid protests and riots.
06 March 2013
2,500 Jobs To Go At Thomas Cook
Thomas Cook is to close 195 stores. Over 2,500 jobs will be lost as part of the restructure.
2,500 Jobs To Go At Thomas Cook
Thomas Cook is to close 195 stores. Over 2,500 jobs will be lost as part of the restructure.
14 December 2011
Thomas Cook Close 200 Outlets
Travel agent Thomas Cook is to close 200 stores after announcing huge losses over the last year. The travel operator revealed it had recorded pre-tax annual losses of £398m and said it would close the stores over the next two years.
Thomas Cook Close 200 Outlets
Travel agent Thomas Cook is to close 200 stores after announcing huge losses over the last year. The travel operator revealed it had recorded pre-tax annual losses of £398m and said it would close the stores over the next two years.
13 May 2010
Ash Clouds Thomas Cook's Profits
Thomas Cook is down by millions of pounds in profits following the continuing disruption caused by the Icelandic ash cloud. The travel firm has reported that disruption caused in April was costing £70m alone after the ash cloud grounded planes across Europe.
Ash Clouds Thomas Cook's Profits
Thomas Cook is down by millions of pounds in profits following the continuing disruption caused by the Icelandic ash cloud. The travel firm has reported that disruption caused in April was costing £70m alone after the ash cloud grounded planes across Europe.
31 October 2008
Thomas Cook Flight Skids Off Runway
A Thomas Cook chartered flight carrying British passengers has skidded off the runway of an airport in the Canary Isles. The Air Europa Boeing-737 flight from Glasgow to Lanzarote came off the runway after touching down at the island's Arrecife airport at around 7.10am on Friday.
Thomas Cook Flight Skids Off Runway
A Thomas Cook chartered flight carrying British passengers has skidded off the runway of an airport in the Canary Isles. The Air Europa Boeing-737 flight from Glasgow to Lanzarote came off the runway after touching down at the island's Arrecife airport at around 7.10am on Friday.
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