20/11/2014
RBS Fined Over System Failure
Financial regulators have fined the Royal Bank of Scotland (RBS) £56m over a 2012 software issue that left millions of customers unable to access their money and wrongly charged as a result.
The bank had begun an upgrade of system software across its business, which includes NatWest and Ulster Bank. However, an issue was discovered during the upgrade which meant it had to be abandoned, and the banks IT systems failed.
A majority of RBS and NatWest customers were unable to access their accounts for around 10 days, however Ulster Bank customers had to wait some 20 days for issues to be resolved.
The Financial Conduct Authority (FCA) fined RBS £42m, and the Prudential Regulation Authority fined the bank £14m.
RBS was last week fined £217m by the FCA following an investigation into foreign exchange rate rigging.
(MH/JP)
The bank had begun an upgrade of system software across its business, which includes NatWest and Ulster Bank. However, an issue was discovered during the upgrade which meant it had to be abandoned, and the banks IT systems failed.
A majority of RBS and NatWest customers were unable to access their accounts for around 10 days, however Ulster Bank customers had to wait some 20 days for issues to be resolved.
The Financial Conduct Authority (FCA) fined RBS £42m, and the Prudential Regulation Authority fined the bank £14m.
RBS was last week fined £217m by the FCA following an investigation into foreign exchange rate rigging.
(MH/JP)
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06 February 2013
RBS Fined Over Libor Rate-Fixing
Royal Bank of Scotland has been fined £390m for its part in the Libor rate-fixing scandal. UK and US authorities imposed the fine, with the UK Financial Services Authority (FSA) issuing a penalty of £87.5m, while £300m will be paid to US regulators and the US Department of Justice.
RBS Fined Over Libor Rate-Fixing
Royal Bank of Scotland has been fined £390m for its part in the Libor rate-fixing scandal. UK and US authorities imposed the fine, with the UK Financial Services Authority (FSA) issuing a penalty of £87.5m, while £300m will be paid to US regulators and the US Department of Justice.
22 May 2015
RBS Announces Scottish Branch Closures
The Royal Bank of Scotland (RBS) has announced it is to close a number of its branches in Scotland. Describing the move as a "difficult decision", the bank said it would offer affected customers alternative ways of using its services.
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09 February 2015
RBS Warns Customers Over 'Free Trial' Scams
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The Royal Bank of Scotland (RBS) is helping to raise awareness of consumer scams impacting its customers. RBS and NatWest were receiving over 390 calls a day to complain of charges of around £80 a month being applied to customers' accounts that they don't recognise.
03 April 2014
RBS To Close 44 Branches
The Royal Bank of Scotland (RBS) has said it is to close a total of 44 branches across the UK. It is understood the move is due to a 30% fall in branch transactions over the last four years. Of the branches that are being closed, RBS has classed 14 of them as the "last banks in town".
RBS To Close 44 Branches
The Royal Bank of Scotland (RBS) has said it is to close a total of 44 branches across the UK. It is understood the move is due to a 30% fall in branch transactions over the last four years. Of the branches that are being closed, RBS has classed 14 of them as the "last banks in town".
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