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22/08/2014
EDF Energy Fined £3m Over Handling Of Complaints
Energy regulator, Ofgem, has fined EDF Energy £3m following the conclusion of an investigation into how the company dealt with customer complaints.
Complaints made to the company rose by 30% in 2011 following the introduction of a new IT system. Ofgem's investigation found that the company was not able to properly receive, record and process customer grievances.
The company was issued to pay the fine "to benefit vulnerable customers".
EDF is the latest of the so-called 'big six' energy companies to be ordered to make such a payment in the last two years.
(MH/JP)
Complaints made to the company rose by 30% in 2011 following the introduction of a new IT system. Ofgem's investigation found that the company was not able to properly receive, record and process customer grievances.
The company was issued to pay the fine "to benefit vulnerable customers".
EDF is the latest of the so-called 'big six' energy companies to be ordered to make such a payment in the last two years.
(MH/JP)
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The Government welcomed EDF's proposed £12.5 billion takeover offer for British Energy Group and the British Energy Board's recommendation of the offer to its shareholders. The Government has committed to accept the cash offer of 774p per share for its 36% stake held by the Nuclear Liabilities Fund (NLF), subject to certain conditions.
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EDF Energy is to impose a 3.9% increase on its gas and electricity prices, making them the latest of the big six energy companies to announce a price rise. From January 03, the company's new average standard variable price will increase by £49 to £1,300 a year. The company add that its increase is "half" that of its rivals.
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EDF Energy Fined £2m For 'Poor' Customer Service
A £2 million fine has been imposed by energy regulator Ofgem on EDF Energy Networks for poor customer service. Following a three-year investigation into connection times it was found the company's customer services standards were "poor", and they failed to offer connections quickly enough to homes.
EDF Energy Fined £2m For 'Poor' Customer Service
A £2 million fine has been imposed by energy regulator Ofgem on EDF Energy Networks for poor customer service. Following a three-year investigation into connection times it was found the company's customer services standards were "poor", and they failed to offer connections quickly enough to homes.
25 September 2014
EDF Energy Confirm Deal For Sea Bed Electricity
EDF Energy is to buy electricity generated by the DeltaStream underwater turbine off the Pembrokeshire coast. Tidal Energy Ltd, the Cardiff-based company that owns the underwater turbine on the Ramsey Sound sea bed, has confirmed that it has finalised a 12-month deal with the UK energy firm.
EDF Energy Confirm Deal For Sea Bed Electricity
EDF Energy is to buy electricity generated by the DeltaStream underwater turbine off the Pembrokeshire coast. Tidal Energy Ltd, the Cardiff-based company that owns the underwater turbine on the Ramsey Sound sea bed, has confirmed that it has finalised a 12-month deal with the UK energy firm.
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