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22/08/2014
EDF Energy Fined £3m Over Handling Of Complaints
Energy regulator, Ofgem, has fined EDF Energy £3m following the conclusion of an investigation into how the company dealt with customer complaints.
Complaints made to the company rose by 30% in 2011 following the introduction of a new IT system. Ofgem's investigation found that the company was not able to properly receive, record and process customer grievances.
The company was issued to pay the fine "to benefit vulnerable customers".
EDF is the latest of the so-called 'big six' energy companies to be ordered to make such a payment in the last two years.
(MH/JP)
Complaints made to the company rose by 30% in 2011 following the introduction of a new IT system. Ofgem's investigation found that the company was not able to properly receive, record and process customer grievances.
The company was issued to pay the fine "to benefit vulnerable customers".
EDF is the latest of the so-called 'big six' energy companies to be ordered to make such a payment in the last two years.
(MH/JP)
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Northern Ireland WeatherToday:Gale, coastal severe gale, northwest winds ease from late afternoon. Scattered showers will fall as snow over the hills at first, becoming isolated from mid-afternoon. Maximum temperature 7 °C.Tonight:Showers, scattered in the evening, will clear by midnight leaving the night dry with clear spells. Cloud will spread east towards morning. Minimum temperature 2 °C.
