21/07/2003

BA advises passengers to check in as normal

British Airways has advised passengers who have a flight booked for today to check-in as normal – despite the massive backlog following on from last week's unballoted strike action by staff at Heathrow.

The airline has said that it is hoping to "operate close to a full schedule of flights today".

BA said that Terminal 1 remained "extremely busy", and to avoid congestion at Terminal 4 flights will not be open for check-in more than three hours before departure.

The airline warned that passengers who turn up any earlier than this for flights will be held outside the terminal building.

In a statement, BA said: "[We are] sincerely sorry for all the disruption and we have teams of volunteer staff working around the clock to try and get our services back to normal as quickly as possible.

"There is still a large backlog of more than 1,000 passengers from services cancelled over the weekend. We are doing everything we can to get these passengers away in the next couple of days."

As of 8am today, BA said that there were no significant delays in the terminals.

Passengers who do not hold a reservation for a flight today are urged to call the special helpline 0800 727 800 or 0870 850 9850 to re-book their ticket.

(GMcG)

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