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03/12/2013
Further Technical Glitches For RBS
The Royal Bank of Scotland (RBS) has said it will compensate those left "out of pocket" after a glitch meant many of its customers were left unable to pay for purchases.
Customers of RBS, NatWest and Ulster Bank discovered services, such as online and card payments, were unavailable between 6.30pm and 9.30pm on Monday. The bank's websites and smartphone apps were also inaccessible, while many customers could not withdraw money from ATMs.
In a statement, the group apologised for the inconvenience and said all systems were back to normal.
It added: "If anyone has been left out of pocket as a result of these systems problems, we will put this right."
This is not the first time a major problem has left the bank's customers unable to access their money.
In 2012, an IT fault left many RBS, NatWest and Ulster Bank customers out of their accounts for a number of days, while customers in Northern Ireland were unable to access their own money for weeks.
The bank, which is 80%-owned by the UK government, said it had improved its services since the problems occurred in June and July of last year.
Monday 2 December was one of the busiest online shopping days of the year. Often known as 'Cyber Monday', hundreds of retailers tend to heavily discount their stock in the hopes of boosting their Christmas sales.
(JP/IT)
Customers of RBS, NatWest and Ulster Bank discovered services, such as online and card payments, were unavailable between 6.30pm and 9.30pm on Monday. The bank's websites and smartphone apps were also inaccessible, while many customers could not withdraw money from ATMs.
In a statement, the group apologised for the inconvenience and said all systems were back to normal.
It added: "If anyone has been left out of pocket as a result of these systems problems, we will put this right."
This is not the first time a major problem has left the bank's customers unable to access their money.
In 2012, an IT fault left many RBS, NatWest and Ulster Bank customers out of their accounts for a number of days, while customers in Northern Ireland were unable to access their own money for weeks.
The bank, which is 80%-owned by the UK government, said it had improved its services since the problems occurred in June and July of last year.
Monday 2 December was one of the busiest online shopping days of the year. Often known as 'Cyber Monday', hundreds of retailers tend to heavily discount their stock in the hopes of boosting their Christmas sales.
(JP/IT)
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