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30/05/2003
Royal Mail delivers but fails test of time
Despite the Royal Mail reporting that its First Class service is the most reliable it has been for seven years, the company has been attacked over its failure to meet delivery deadlines.
Announcing quality of service results for the financial year 2002 to 2003, Royal Mail said the performance of the First Class service improved by nearly 2% on the previous year. For the full year 2002-2003, 91.8% of First Class letters were delivered next day compared with 89.9% the year before.
However, Royal Mail failed to meet the 92.5% licence stipulations set by the regulator, Postcomm, achieving only 91.7%.
Due to this poor performance, Royal Mail may face penalities from Postcomm.
Royal Mail’s Managing Director for the UK, Jerry Cope, said: “We are disappointed to have failed the licence target by a small margin but we are encouraged that the improvement over last year demonstrates that the efforts of our people to drive up performance are working.
“In particular our employees coped magnificently with the unprecedented severe weather experienced at the beginning of February which undoubtedly affected our ability to deliver the performance required in the licence.
“Year on year this is a good performance but we are determined to do better for our customers and meet the licence targets in the current year.”
Royal Mail reported that Second Class mail achieved 98.2% in February and March against a target of 98.5% and the Standard Parcel service achieved 91.6%, exceeding its 90% target.
Also, the number of postcode areas consistently meeting targets has improved from 60% in in the previous year to 92% in the year ending April 2003.
“There has been a marked improvement in geographical performance particularly in London where the gap in performance between the capital and the rest of the country is closing,” said Mr Cope.
“We still have much to do but Royal Mail has become a more stable business. Continuing this effort should ensure that our licence targets are met this year and that our customers benefit from consistently good and reliable service.”
(SP)
Announcing quality of service results for the financial year 2002 to 2003, Royal Mail said the performance of the First Class service improved by nearly 2% on the previous year. For the full year 2002-2003, 91.8% of First Class letters were delivered next day compared with 89.9% the year before.
However, Royal Mail failed to meet the 92.5% licence stipulations set by the regulator, Postcomm, achieving only 91.7%.
Due to this poor performance, Royal Mail may face penalities from Postcomm.
Royal Mail’s Managing Director for the UK, Jerry Cope, said: “We are disappointed to have failed the licence target by a small margin but we are encouraged that the improvement over last year demonstrates that the efforts of our people to drive up performance are working.
“In particular our employees coped magnificently with the unprecedented severe weather experienced at the beginning of February which undoubtedly affected our ability to deliver the performance required in the licence.
“Year on year this is a good performance but we are determined to do better for our customers and meet the licence targets in the current year.”
Royal Mail reported that Second Class mail achieved 98.2% in February and March against a target of 98.5% and the Standard Parcel service achieved 91.6%, exceeding its 90% target.
Also, the number of postcode areas consistently meeting targets has improved from 60% in in the previous year to 92% in the year ending April 2003.
“There has been a marked improvement in geographical performance particularly in London where the gap in performance between the capital and the rest of the country is closing,” said Mr Cope.
“We still have much to do but Royal Mail has become a more stable business. Continuing this effort should ensure that our licence targets are met this year and that our customers benefit from consistently good and reliable service.”
(SP)
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31 August 2004
Watchdogs 'concerned' over Royal Mail target failures
Watchdogs have voiced their concern and worry over Royal Mail's quarterly performance which saw the business fail to hit any of its 15 licence targets. The results showed that Royal Mail managed to deliver just 88.3% of 1st class letters on time against a target of 92.5% between April and June. May saw the service hit its nadir of 87.
Watchdogs 'concerned' over Royal Mail target failures
Watchdogs have voiced their concern and worry over Royal Mail's quarterly performance which saw the business fail to hit any of its 15 licence targets. The results showed that Royal Mail managed to deliver just 88.3% of 1st class letters on time against a target of 92.5% between April and June. May saw the service hit its nadir of 87.
22 May 2003
Royal Mail halves its annual losses
Royal Mail has halved its annual pre-tax losses to £611 million according to their latest results out today. Turnover from continuing operations was £8.2 billion – down by £109 million on the previous year.
Royal Mail halves its annual losses
Royal Mail has halved its annual pre-tax losses to £611 million according to their latest results out today. Turnover from continuing operations was £8.2 billion – down by £109 million on the previous year.
25 January 2011
Met Police Seize Scam Mail Aimed At UK Victims
In the first operation of its kind, officers from the Metropolitan Police Service's Economic and Specialist Crime Unit (Operation Sterling) took possession of a bulk delivery of scam mail intended for vulnerable victims across the UK and searched and closed five virtual offices used by the scammers.
Met Police Seize Scam Mail Aimed At UK Victims
In the first operation of its kind, officers from the Metropolitan Police Service's Economic and Specialist Crime Unit (Operation Sterling) took possession of a bulk delivery of scam mail intended for vulnerable victims across the UK and searched and closed five virtual offices used by the scammers.
27 February 2004
Royal Mail puts in 'poor' performance
The Royal Mail has performed poorly and is "unlikely" to meet any of the 15 minimum performance targets set out in its licence, according to the mail watchdog Postwatch. Postwatch said that Royal Mail’s third quarter performance was badly affected by unofficial industrial action, and would not meet its targets.
Royal Mail puts in 'poor' performance
The Royal Mail has performed poorly and is "unlikely" to meet any of the 15 minimum performance targets set out in its licence, according to the mail watchdog Postwatch. Postwatch said that Royal Mail’s third quarter performance was badly affected by unofficial industrial action, and would not meet its targets.
18 October 2004
Royal Mail urged to redouble efforts to stop mass mail scams
Royal Mail has been told to "tighten" its procedures in an effort to try to stop fraudsters using the postal system to get to consumers. The Trading Standards Institute (TSI) made the calls after statistics revealed that 67% of complaints about scams aimed at consumers relate to items delivered through the post.
Royal Mail urged to redouble efforts to stop mass mail scams
Royal Mail has been told to "tighten" its procedures in an effort to try to stop fraudsters using the postal system to get to consumers. The Trading Standards Institute (TSI) made the calls after statistics revealed that 67% of complaints about scams aimed at consumers relate to items delivered through the post.
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