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28/03/2013
Fresh Technical Problems For RBS Customers
A fresh wave of technical problems saw RBS customers unable to withdraw cash or access their online bank accounts for several hours.
The issues began on Wednesday evening and come less than a year after RBS, Natwest and Ulster Bank customers were hit by major computer issues.
The problems meant more than 16m customers were unable to access their money for weeks, costing the group £175m to fix.
With the latest disruption, the bank apologised and said all its systems were now running as normal.
It said: "This problem was caused by a hardware fault and was not related to the issues we experienced last summer. It was much easier to fix, though clearly an unacceptable failure.
"Any customer who was left out of pocket due to this outage should get in touch so we can put things right for them."
The banks said the problem was fixed around three hours after admitting there was a problem. However hundreds of customers were affected by the glitch with many saying they had difficulties using cash machines or logging into their online banking accounts. Others were told their cards had been declined when they went to pay for a purchase.
It is unclear whether all those affected by the latest problems will receive compensation but it is understood the matter is under consideration on a 'case by case' basis.
(JP/CD)
The issues began on Wednesday evening and come less than a year after RBS, Natwest and Ulster Bank customers were hit by major computer issues.
The problems meant more than 16m customers were unable to access their money for weeks, costing the group £175m to fix.
With the latest disruption, the bank apologised and said all its systems were now running as normal.
It said: "This problem was caused by a hardware fault and was not related to the issues we experienced last summer. It was much easier to fix, though clearly an unacceptable failure.
"Any customer who was left out of pocket due to this outage should get in touch so we can put things right for them."
The banks said the problem was fixed around three hours after admitting there was a problem. However hundreds of customers were affected by the glitch with many saying they had difficulties using cash machines or logging into their online banking accounts. Others were told their cards had been declined when they went to pay for a purchase.
It is unclear whether all those affected by the latest problems will receive compensation but it is understood the matter is under consideration on a 'case by case' basis.
(JP/CD)
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HSBC Loses Customers' Details Disc
The HSBC bank has admitted that a computer disc, containing details of 370,000 customers, has been lost. The disc contains customers' names, dates of birth and levels of life assurance cover. It is understood that the disc went missing four weeks ago after it was sent via courier from the bank's Southampton offices.
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