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20/03/2013
Kitchen Design Firm Fined Over Marketing Cold-Calls
A kitchen design company in Scotland has become the first in the UK to be fined over marketing calls.
DM Design, based in Cumbernauld, have been fined £90,000 after the Information Commissioner's Office (ICO) and the Telephone Preference Service received over 2,000 complaints.
It was found that the fitted kitchen company consistently failed to check if individuals had opted out of receiving marketing calls.
The fine is the first to be issued in the UK but the ICO said other firms faced complaints and more fines would follow.
In one complaint it was found the an employee of the firm refused to remove a complainant's details from the company's system and threatened to "continue to call at more inconvenient times like Sunday lunchtime".
(H)
DM Design, based in Cumbernauld, have been fined £90,000 after the Information Commissioner's Office (ICO) and the Telephone Preference Service received over 2,000 complaints.
It was found that the fitted kitchen company consistently failed to check if individuals had opted out of receiving marketing calls.
The fine is the first to be issued in the UK but the ICO said other firms faced complaints and more fines would follow.
In one complaint it was found the an employee of the firm refused to remove a complainant's details from the company's system and threatened to "continue to call at more inconvenient times like Sunday lunchtime".
(H)
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