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25/06/2012
RBS, NatWest And Ulster Bank 'Getting Back To Normal'
RBS, which owns NatWest and Ulster Bank, have said services should be "largely back to normal" today (Monday) following computer problems that have affected thousands of customers.
The banks will extend branch opening hours for a fifth day in an effort to help clear a backlog of work.
RBS said the computer problem was fixed over the weekend, although tests are continuing.
More than 1,000 NatWest branches will be open from 08:00BST to 19:00BST.
Customers of Ulster bank however may have to wait until the end of the week for their accounts to return to normal.
RBS confirmed this morning that some customer accounts were still reporting problems due to account balances, which had not been updated.
Some have experienced missing salary and wage payments, while others have been unable to pay their rent or mortgage repayments.
"We will automatically waive any overdraft fees or charges on current accounts," said Ms Allen. "This will be processed over the next few days," she added.
RBS has also promised to work directly with credit agencies to ensure no one has their credit score affected.
(H)
The banks will extend branch opening hours for a fifth day in an effort to help clear a backlog of work.
RBS said the computer problem was fixed over the weekend, although tests are continuing.
More than 1,000 NatWest branches will be open from 08:00BST to 19:00BST.
Customers of Ulster bank however may have to wait until the end of the week for their accounts to return to normal.
RBS confirmed this morning that some customer accounts were still reporting problems due to account balances, which had not been updated.
Some have experienced missing salary and wage payments, while others have been unable to pay their rent or mortgage repayments.
"We will automatically waive any overdraft fees or charges on current accounts," said Ms Allen. "This will be processed over the next few days," she added.
RBS has also promised to work directly with credit agencies to ensure no one has their credit score affected.
(H)
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26 June 2012
RBS Bank Problems Keep Man In Cell
A man who had been granted bail spent the weekend in prison because of the RBS computer systems breakdown. The defendant, who has not been identified, was allowed bail at Canterbury crown court in Kent on Friday but was kept in a remand cell until Monday because it was not clear whether his bail surety had been paid.
RBS Bank Problems Keep Man In Cell
A man who had been granted bail spent the weekend in prison because of the RBS computer systems breakdown. The defendant, who has not been identified, was allowed bail at Canterbury crown court in Kent on Friday but was kept in a remand cell until Monday because it was not clear whether his bail surety had been paid.
03 December 2013
Further Technical Glitches For RBS
The Royal Bank of Scotland (RBS) has said it will compensate those left "out of pocket" after a glitch meant many of its customers were left unable to pay for purchases. Customers of RBS, NatWest and Ulster Bank discovered services, such as online and card payments, were unavailable between 6.30pm and 9.30pm on Monday.
Further Technical Glitches For RBS
The Royal Bank of Scotland (RBS) has said it will compensate those left "out of pocket" after a glitch meant many of its customers were left unable to pay for purchases. Customers of RBS, NatWest and Ulster Bank discovered services, such as online and card payments, were unavailable between 6.30pm and 9.30pm on Monday.
28 March 2013
Fresh Technical Problems For RBS Customers
A fresh wave of technical problems saw RBS customers unable to withdraw cash or access their online bank accounts for several hours. The issues began on Wednesday evening and come less than a year after RBS, Natwest and Ulster Bank customers were hit by major computer issues.
Fresh Technical Problems For RBS Customers
A fresh wave of technical problems saw RBS customers unable to withdraw cash or access their online bank accounts for several hours. The issues began on Wednesday evening and come less than a year after RBS, Natwest and Ulster Bank customers were hit by major computer issues.
06 March 2013
Bank Governor Demands RBS Split
Bank of England governor Sir Mervyn King has called for the Royal Bank of Scotland to be split up. speaking to the Banking Standards Commission he said: "The whole idea of a bank being 82%-owned by the taxpayer, run at arms' length from the government, is a nonsense. It cannot make any sense.
Bank Governor Demands RBS Split
Bank of England governor Sir Mervyn King has called for the Royal Bank of Scotland to be split up. speaking to the Banking Standards Commission he said: "The whole idea of a bank being 82%-owned by the taxpayer, run at arms' length from the government, is a nonsense. It cannot make any sense.
01 April 2009
G20 Protesters Attack RBS Bank
Riot police have been forced to take action as angry G20 summit protesters have forced their way inside an RBS office in London as violent clashes escalate. Windows were smashed at the branch and a number of demonstrators attempted to force their way through lines of officers who hit back with batons.
G20 Protesters Attack RBS Bank
Riot police have been forced to take action as angry G20 summit protesters have forced their way inside an RBS office in London as violent clashes escalate. Windows were smashed at the branch and a number of demonstrators attempted to force their way through lines of officers who hit back with batons.
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