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22/06/2012
NatWest Technical Problems 'Ongoing'
NatWest customers will be suffering another day of inconvenience as the bank continues to experience technical problems that are leaving millions of people without access to their money.
On Thursday the bank admitted it was suffering "technical issues" which meant customers' balances were not being updated leaving some unable to pay for goods and services.
Current accounts, savings accounts and offset mortgage accounts have all been affected, as have some RBS and Ulster Bank customers.
NatWest could not confirm when the problems started, but customers were complaining throughout Thursday.
A statement on its website said this morning: "Unfortunately we are once again experiencing technical issues with our systems and account balances have not updated properly overnight. This means where money has gone into a customer's account, there may be a delay in it appearing on their balance."
The statement went on to apologise for the "unacceptable inconvenience" caused to customers.
The bank kept branches open until 7pm on Thursday to deal with customer queries and opened those again at 8am this morning.
A spokesman for the bank said NatWest still did not have any information on what was causing the problems or whether there had been a recent change in its payments systems that had triggered it.
He also clarified the situation for customers confused about whether their money was actually there but that they just could not see it. "For some of those customers the money has not actually made it over into their account. It is not just that they cannot see it," he said.
The bank is due to make a further statement later on Friday. One of the things the statement may address is the possibility of giving all NatWest customers temporary access to a fee free overdraft until the situation is resolved.
(H)
On Thursday the bank admitted it was suffering "technical issues" which meant customers' balances were not being updated leaving some unable to pay for goods and services.
Current accounts, savings accounts and offset mortgage accounts have all been affected, as have some RBS and Ulster Bank customers.
NatWest could not confirm when the problems started, but customers were complaining throughout Thursday.
A statement on its website said this morning: "Unfortunately we are once again experiencing technical issues with our systems and account balances have not updated properly overnight. This means where money has gone into a customer's account, there may be a delay in it appearing on their balance."
The statement went on to apologise for the "unacceptable inconvenience" caused to customers.
The bank kept branches open until 7pm on Thursday to deal with customer queries and opened those again at 8am this morning.
A spokesman for the bank said NatWest still did not have any information on what was causing the problems or whether there had been a recent change in its payments systems that had triggered it.
He also clarified the situation for customers confused about whether their money was actually there but that they just could not see it. "For some of those customers the money has not actually made it over into their account. It is not just that they cannot see it," he said.
The bank is due to make a further statement later on Friday. One of the things the statement may address is the possibility of giving all NatWest customers temporary access to a fee free overdraft until the situation is resolved.
(H)
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