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14/04/2011
Energy Bill Errors Hit Homeowners
More than a quarter of UK homes have received incorrect energy bills over the last two years - with one in 10 having done so on 'multiple occasions', according to new research.
The findings relate to differences between estimated and actual bills which, according to energy switching website uSwitch, has left 10.4 million households in unexpected debt to their suppliers.
According to uSwitch, the debt - which is on average £147 - is leading to 'confusion' and 'financial worry.' But there's no need to pay estimated charges.
Which? energy expert Sylvia Baron said: "If there is an 'E' next to the payment calculations on your bill, that means you're paying an estimated charge that can make it difficult to predict payments.
"By providing your energy supplier with a meter reading you can gain control over your payments and make sure your bills are a better reflection of actual energy use."
(CD/BMcC)
The findings relate to differences between estimated and actual bills which, according to energy switching website uSwitch, has left 10.4 million households in unexpected debt to their suppliers.
According to uSwitch, the debt - which is on average £147 - is leading to 'confusion' and 'financial worry.' But there's no need to pay estimated charges.
Which? energy expert Sylvia Baron said: "If there is an 'E' next to the payment calculations on your bill, that means you're paying an estimated charge that can make it difficult to predict payments.
"By providing your energy supplier with a meter reading you can gain control over your payments and make sure your bills are a better reflection of actual energy use."
(CD/BMcC)
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