01/02/2011

New Rights To Benefit Consumers

Consumers should take advantage of new rights aimed at protecting them and encouraging lenders to act more responsibly, Consumer Minister Edward Davey said today as the EU Consumer Credit Directive came into force.

In tough times it is more important than ever that people know their rights, and the Government is determined that all consumers are aware of their entitlements coming into force on 1 February 2011. The amendments to the Consumer Credit Act will strengthen both consumer rights and lenders’ duties towards their customers.

Under the new rules customers will be able to have up to 14 days to cancel new loan agreements and the option to make partial early repayments on loans. At the moment borrowers are only able to pay the full amount off early.

Lenders will now have greater responsibility towards consumers and must: Give borrowers standardised pre-contractual information to help them compare different loans; Ensure borrowers understand the detail of their particular loan; and carry out a thorough check on borrowers’ creditworthiness before any loan is agreed.

Edward Davey said: “The implementation of the Consumer Credit Directive will help strengthen a culture of responsible lending. With new legal rights for consumers and greater responsibility for lenders, consumers will be better able to take charge of their money.

“But this is just one part of the story. Looking ahead, we want to consider other ways to empower consumers, creating the right environment to strengthen their choices and giving business the room to innovate in response.

“Consumers should be able to help themselves, provided they have the right help and information to do so. We want to do more to promote these options as well as continue to regulate as a last resort where necessary to provide a safety net for the most vulnerable.”

These rules amend the Consumer Credit Act, building upon existing protections to give extra rights and standardised information for consumers.

(BMcN)

Related UK National News Stories
Click here for the latest headlines.

17 December 2004
Consumer credit shake-up targets rogue lending
Tough new sanctions on rogue lenders could be introduced under a new Bill introduced in the House of Commons by Trade and Industry Secretary Patricia Hewitt. Measures in the Consumer Credit Bill would create a fairer, clearer and more competitive credit market, by bringing in new rules to give consumers better protection and more rights.
01 October 2015
New Consumer Rights Act For Digital Content Introduced
A new Consumer Rights Act has been introduced covering digital content, giving customers downloading music or buying ebooks new legal rights. The new Act has been created as shoppers increasingly spend money on digital content, with more than £2.8 billion spent on downloaded music, video and games in 2014, up 18% from the previous year.
08 December 2003
Credit law shake up aims to safeguard consumers
With the burden of UK consumer debt soaring to record levels, the government has announced a shake up in consumer law that will see authorities clamping down hard on loan companies and 'loan sharks' in deprived areas.
19 September 2011
New Bill Will Strengthen Consumer Rights
Edward Davey has today announced a new Consumer Bill of Rights, which will streamline confusing and overlapping legislation and regulation, and provide stronger consumer protection.
19 May 2005
Consumer Credit Bill re-introduced to Parliament
The Consumer Credit Bill is being re-introduced into Parliament today, the government has announced. The Bill, which completed most of its stages in the last Parliament, aims to create a “fairer, clearer and more comeptitive credit market” by tighting regulations and giving borrowers better protection and improved rights.