Surrey Home Security Scam

Police and Trading Standards in Surrey are warning the public to be wary of cold callers who are selling home security alarm systems.

Commission driven salesmen are claiming that alarms are free but fail to disclose hidden charges until it is too late.

Another tactic is to misrepresent local crime statistics to trick householders into thinking crime is rising in the local area when, in fact, the opposite is true, according to police.

In the past few weeks a number of residents across the county have reported receiving a cold call asking them to take part in a survey about personal security in the home.

The caller then tries to sell home security products or offers them a free burglar alarm.

During the call, it is implied that the company is either working directly with the police or undertaking research on their behalf. Some have also falsely claimed to "guarantee" a police response to any alarm activation.

Surrey Trading Standards Service said it is now monitoring some of the companies involved that generate most complaints and will be able to take enforcement action under consumer protection legislation if the situation does not improve.

Steve Playle, Trading Standards Officer at Surrey County Council, said: "Our advice, as always, is to never deal with cold callers who either telephone or come to your doorstep.

"If you do decide to install a new security system be clear about the costs of installation and any on-going charges such as monitoring costs which may be included but may not be obvious."

Superintendent Colin Green, of Surrey Police, added: "If you have been contacted by a company claiming to be police approved or offering a guarantee of a police response I would advise that you treat this call with caution and do not enter into any agreement without careful consideration."

(PR/GK)