NTL to locate 35 new jobs in Belfast

Broadband services company NTL have announced plans to create 35 new jobs at their customer contact centre in Belfast.

The new positions are a result of expansion at the current customer management centre and the decision to locate a 24-hour fault management centre in Northern Ireland.

Up to 20 fault desk advisor positions are being created in the new Belfast fault management centre which will handle calls from NTL Home customers located in Northern Ireland, Scotland and Wales and will provide round the clock support for customers. Fifteen additional jobs have already been created in the existing customer management centre as part of NTL’s focus on improving customer service.

Ian Jeffers, Managing Director of NTL Home in Northern Ireland, Scotland and Wales, said: "It’s great to be creating these job opportunities in Belfast. They are as a direct result of an increased demand for our broadband internet services and in anticipation of a further surge in demand when we launch our enhanced digital television packages at the end of May.

“This reinforces our commitment to our customers and shows that the improvements we are making are not only in the services available to them, but also in the service provided in our contact centres.

“Northern Ireland has seen a real boom in broadband over the last year or so which is excellent news for the country and is in line with the government’s communications strategy. Since the launch of our high-speed broadband internet service last year, from a standing start, we have signed up over eight per cent of our customer base."

The new jobs announcement comes on the heels of NTL’s end of year results which highlighted the underlying strength of the core UK business showing an increase in annualised revenues of 12%, annualised EBITDA increased 144% and operating costs reduced by £200 million.

Remarking on the selection of Belfast for the location of the new fault management centre, Ian Jeffers said it was a great credit to his staff and that the additional associates would further strengthen the company.

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