Menu
29/02/2008
Nationwide ATM Customers Face Day Of Reckoning
It was a very merry Christmas indeed for thousands of Nationwide customers who haven't been charged for cash machine withdrawals - but the day of reckoning is looming.
Nationwide has apologised to its customers in Northern Ireland after money they withdrew from Northern Bank cash machines was not debited from their accounts.
The error affects more than 7,500 people and involves a total of £400,000 which was taken out of these particular ATMs between November and February.
However, the building society's customers will now have the money debited from their account in less than two weeks time - on 10 March.
Nationwide said overdrawn customers will not be charged if this is due to the error - which only came to light after a customer complained.
Jay Colville, Area Director of Nationwide in Northern Ireland, said the error was "not connected" to the upgrade of Northern Bank cash machines before Christmas.
"I would just like to apologise to all the customers affected. We do recognise it is our mistake," he said.
He said that the problem derived from an IT fault in their connection to the Link network.
"In December, the Link organisation upgraded the ATM system. Unfortunately our system didn't pick that up correctly and we apologise for that," he said.
"We are going to be sympathetic to hardship cases. We won't charge people for this event."
An internal investigation is now under way into what happened.
(BMcC)
Nationwide has apologised to its customers in Northern Ireland after money they withdrew from Northern Bank cash machines was not debited from their accounts.
The error affects more than 7,500 people and involves a total of £400,000 which was taken out of these particular ATMs between November and February.
However, the building society's customers will now have the money debited from their account in less than two weeks time - on 10 March.
Nationwide said overdrawn customers will not be charged if this is due to the error - which only came to light after a customer complained.
Jay Colville, Area Director of Nationwide in Northern Ireland, said the error was "not connected" to the upgrade of Northern Bank cash machines before Christmas.
"I would just like to apologise to all the customers affected. We do recognise it is our mistake," he said.
He said that the problem derived from an IT fault in their connection to the Link network.
"In December, the Link organisation upgraded the ATM system. Unfortunately our system didn't pick that up correctly and we apologise for that," he said.
"We are going to be sympathetic to hardship cases. We won't charge people for this event."
An internal investigation is now under way into what happened.
(BMcC)
Related Northern Ireland News Stories
Click here for the latest headlines.
21 August 2012
Thousands Affected By Power Cut
A widespread power cut left around 45,000 customers across Northern Ireland without electricity for a short time on Monday afternoon. Homes in east Belfast, Holywood, Comber, Dunmurry and the Ards Peninsula were affected, however most homes had power restored within 15 minutes.
Thousands Affected By Power Cut
A widespread power cut left around 45,000 customers across Northern Ireland without electricity for a short time on Monday afternoon. Homes in east Belfast, Holywood, Comber, Dunmurry and the Ards Peninsula were affected, however most homes had power restored within 15 minutes.
16 February 2010
CyberSource Has Designs On Belfast
A US based high-tech business, CyberSource, is to invest almost £2.8million, in research and development (R&D) at its Belfast centre. Enterprise Minister Arlene Foster said today that CyberSource's Belfast team will design and develop cutting edge technologies based on Java software to enhance its payment platforms.
CyberSource Has Designs On Belfast
A US based high-tech business, CyberSource, is to invest almost £2.8million, in research and development (R&D) at its Belfast centre. Enterprise Minister Arlene Foster said today that CyberSource's Belfast team will design and develop cutting edge technologies based on Java software to enhance its payment platforms.
19 February 2024
Tax Credit Families Receiving Latest Cost Of Living Payment
HM Revenue and Customs (HMRC) has announced that the latest £299 Cost of Living Payment is now being made to around 700,000 families in receipt of tax credits. HMRC is making the payments to eligible tax credits customers across the UK between 16 and 22 February 2024.
Tax Credit Families Receiving Latest Cost Of Living Payment
HM Revenue and Customs (HMRC) has announced that the latest £299 Cost of Living Payment is now being made to around 700,000 families in receipt of tax credits. HMRC is making the payments to eligible tax credits customers across the UK between 16 and 22 February 2024.
13 November 2023
Tax Credit Recipients Receive Autumn Cost Of Living Payment
Families in receipt of tax credits are to receive their next £300 autumn Cost of Living payment, to help with everyday costs, HM Revenue and Customs (HMRC) has announced. HMRC is making the payments to around 840,000 eligible tax credits customers across the UK between 10 and 19 November 2023.
Tax Credit Recipients Receive Autumn Cost Of Living Payment
Families in receipt of tax credits are to receive their next £300 autumn Cost of Living payment, to help with everyday costs, HM Revenue and Customs (HMRC) has announced. HMRC is making the payments to around 840,000 eligible tax credits customers across the UK between 10 and 19 November 2023.
21 June 2012
Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
-
Northern Ireland WeatherToday:It will be cloudy again throughout the day. Mainly dry in the morning, but patchy drizzle in places, becoming more widespread and persistent in the afternoon. Freshening southwesterly winds. Maximum temperature 12 °C.Tonight:Cloudy with a spell of heavy rain pushing south through late evening and the early hours, followed by some clear spells. Minimum temperature 6 °C.
