Menu
11/11/2005
Cookstown firm makes savings thanks to Invest NI
A Cookstown firm has saved over £100,000 thanks to a unique business improvement programme by Invest NI.
CDE Ireland is anticipating saving almost £100,000 a year through improved processes, and boosting annual sales by £100,000 through better customer aftercare and a quality commitment.
It follows advice from Invest NI’s Process Excellence team which helped the firm to improve processes and embrace continuous improvement in order to increase profits and create additional capacity. The Process Excellence team helped CDE to adopt Quality Management System principles which help firms to ensure that high-quality, reliable products and services are consistently available to a customer on time.
Tony Convery, CDE’s Managing Director, said: “We knew that there were areas of the business, such as production, project delivery, quality excellence and aftercare that we could improve on, so with Invest NI support we implemented controls and procedures that would improve operational efficiency to support the company’s growth objectives."
The company also examined how it recorded and dealt with customer concerns, revising the system and designating a member of staff as a champion to ensure customer complaints were acted on. As a result CDE anticipates that it will increase sales by one per cent of annual revenue.
(MB/SP)
CDE Ireland is anticipating saving almost £100,000 a year through improved processes, and boosting annual sales by £100,000 through better customer aftercare and a quality commitment.
It follows advice from Invest NI’s Process Excellence team which helped the firm to improve processes and embrace continuous improvement in order to increase profits and create additional capacity. The Process Excellence team helped CDE to adopt Quality Management System principles which help firms to ensure that high-quality, reliable products and services are consistently available to a customer on time.
Tony Convery, CDE’s Managing Director, said: “We knew that there were areas of the business, such as production, project delivery, quality excellence and aftercare that we could improve on, so with Invest NI support we implemented controls and procedures that would improve operational efficiency to support the company’s growth objectives."
The company also examined how it recorded and dealt with customer concerns, revising the system and designating a member of staff as a champion to ensure customer complaints were acted on. As a result CDE anticipates that it will increase sales by one per cent of annual revenue.
(MB/SP)
Related Northern Ireland News Stories
Click here for the latest headlines.
22 September 2005
Sharing improvements across the health service
The importance of celebrating innovation and hard work across Northern Ireland's Health Service has been highlighted today. At a 'Sharing Day', organised by the Department of Health's Service Improvement Unit, 28 projects were on display detailing improvements which have transformed the lives of thousands of people in Northern Ireland.
Sharing improvements across the health service
The importance of celebrating innovation and hard work across Northern Ireland's Health Service has been highlighted today. At a 'Sharing Day', organised by the Department of Health's Service Improvement Unit, 28 projects were on display detailing improvements which have transformed the lives of thousands of people in Northern Ireland.
10 June 2021
Funding Announced For Water Quality Improvement Projects
Funding of £200,000 has been announced for a range of water quality projects across Northern Ireland by Environment Minister Edwin Poots.
Funding Announced For Water Quality Improvement Projects
Funding of £200,000 has been announced for a range of water quality projects across Northern Ireland by Environment Minister Edwin Poots.
17 May 2011
NI Firm's Savings 'Fuels Success'
An NI firm that specialises in oil storage products and undertakes contract moulding for the environmental, construction services and food service sectors in a number of markets has been boosted. Invest Northern Ireland has helped Clarehill Plastics to save over £1.5m through a programme of efficiency measures.
NI Firm's Savings 'Fuels Success'
An NI firm that specialises in oil storage products and undertakes contract moulding for the environmental, construction services and food service sectors in a number of markets has been boosted. Invest Northern Ireland has helped Clarehill Plastics to save over £1.5m through a programme of efficiency measures.
23 November 2004
Customer charters set out Social Security rights
Two new customer charters to ensure better service for pensioners, people with disabilities and carers were launched today by the Social Security Agency. The charters include details of the services available and the standards people can expect when they contact the Agency.
Customer charters set out Social Security rights
Two new customer charters to ensure better service for pensioners, people with disabilities and carers were launched today by the Social Security Agency. The charters include details of the services available and the standards people can expect when they contact the Agency.
02 May 2014
Ulster Bank Records Profit
Ulster Bank has reported its first quarterly profit since 2009. In the bank's latest financial statement, it said it made a profit of £17m in the first three months of 2014. This compares to a loss of almost £1bn in the final quarter of 2013.
Ulster Bank Records Profit
Ulster Bank has reported its first quarterly profit since 2009. In the bank's latest financial statement, it said it made a profit of £17m in the first three months of 2014. This compares to a loss of almost £1bn in the final quarter of 2013.
-
Northern Ireland WeatherThis Evening and Tonight:West to northwest gale force winds, severe along the north coast, will continue overnight. Frequent showers persist, merging into longer periods of rain at times and turning wintry. Minimum temperature 1 °C.
