22/11/2024
Consumer Council Advice On Online Shopping Rights
With Black Friday and Cyber Monday just around the corner, consumers in Northern Ireland are gearing up for a flurry of online shopping. While many retailers have already started offering deals, concerns about potential delivery issues such as delays, lost parcels, and damaged goods are on the rise.
Arantxa Garcia, Head of Postal Services at the Consumer Council, emphasised the importance of understanding consumer rights regarding delivery costs, problems, and returns. She said, "We know consumers across Northern Ireland do a lot of online shopping. Therefore, the importance of knowing your rights about delivery costs, delivery problems and returns is increasingly important. "
The Consumer Council has provided the following tips to help consumers navigate the online shopping landscape:
• Check delivery terms before you buy – To avoid disappointment always check delivery policies, terms and conditions, and the delivery costs before committing to a purchase.
• Do not assume that all online retailers offer free returns - You may have to cover the cost of returning items so always check before purchasing.
• Get the item delivered on time - If you need the item by a certain date, factor in enough time as there may not be a next-day or express delivery option to Northern Ireland. Goods ordered online must be delivered within the time frame specified or agreed with the retailer. • Think ahead - Will you be there when your parcel is being delivered? If not, you may wish to consider selecting an alternative address or a safe place with the retailer. Be aware that if you give permission for your delivery to be left in a specified safe place or received by a nominated neighbour and something goes wrong, you will still be considered to have received the delivery. Think very carefully about those options when you’re making a purchase.
• Contact the retailer if the parcel has not arrived or arrives damaged - The retailer is responsible for goods up until they are delivered. This means, that in the event of non-delivery or if the item arrives damaged, contact the retailer rather than the delivery company. Check goods quickly after receiving them and raise any issues promptly.
• Always get a proof of posting if returning goods - When using the designated courier or pre-paid postage label organised by the retailer, it is important to retain a proof of posting. If any delivery problems occur after you have returned the item, the retailer is responsible for sorting this out with their appointed delivery provider.
• Include your address on the back of sent parcels - In case of problems with the return delivery.
• Be aware of sophisticated scam emails and text messages related to parcel deliveries that appear to be from legitimate sources - Stop and think, and never click on links in text messages or emails. Never disclose your bank details; delivery companies will never ask for these to release your parcel.
In the event of a postal issue, Arantxa added: "There are different processes in place for dealing with postal issues, depending on the circumstances. Visit Postal services | Consumer Council for information about your postal rights, and whether you are entitled to compensation."
Arantxa Garcia, Head of Postal Services at the Consumer Council, emphasised the importance of understanding consumer rights regarding delivery costs, problems, and returns. She said, "We know consumers across Northern Ireland do a lot of online shopping. Therefore, the importance of knowing your rights about delivery costs, delivery problems and returns is increasingly important. "
The Consumer Council has provided the following tips to help consumers navigate the online shopping landscape:
• Check delivery terms before you buy – To avoid disappointment always check delivery policies, terms and conditions, and the delivery costs before committing to a purchase.
• Do not assume that all online retailers offer free returns - You may have to cover the cost of returning items so always check before purchasing.
• Get the item delivered on time - If you need the item by a certain date, factor in enough time as there may not be a next-day or express delivery option to Northern Ireland. Goods ordered online must be delivered within the time frame specified or agreed with the retailer. • Think ahead - Will you be there when your parcel is being delivered? If not, you may wish to consider selecting an alternative address or a safe place with the retailer. Be aware that if you give permission for your delivery to be left in a specified safe place or received by a nominated neighbour and something goes wrong, you will still be considered to have received the delivery. Think very carefully about those options when you’re making a purchase.
• Contact the retailer if the parcel has not arrived or arrives damaged - The retailer is responsible for goods up until they are delivered. This means, that in the event of non-delivery or if the item arrives damaged, contact the retailer rather than the delivery company. Check goods quickly after receiving them and raise any issues promptly.
• Always get a proof of posting if returning goods - When using the designated courier or pre-paid postage label organised by the retailer, it is important to retain a proof of posting. If any delivery problems occur after you have returned the item, the retailer is responsible for sorting this out with their appointed delivery provider.
• Include your address on the back of sent parcels - In case of problems with the return delivery.
• Be aware of sophisticated scam emails and text messages related to parcel deliveries that appear to be from legitimate sources - Stop and think, and never click on links in text messages or emails. Never disclose your bank details; delivery companies will never ask for these to release your parcel.
In the event of a postal issue, Arantxa added: "There are different processes in place for dealing with postal issues, depending on the circumstances. Visit Postal services | Consumer Council for information about your postal rights, and whether you are entitled to compensation."
Related Northern Ireland News Stories
Click here for the latest headlines.
24 November 2022
Consumer Council Reveals 'Top Tips' For Black Friday And Cyber Monday
The Consumer Council (CC) has unveiled a range of "top tips" for NI shoppers this Black Friday and Cyber Monday, while also warning that delivery problems may occur including delayed, lost and damaged parcels. Michael Legg, CC Head of Postal Services, said: "Almost 90% of consumers in Northern Ireland shop online.
Consumer Council Reveals 'Top Tips' For Black Friday And Cyber Monday
The Consumer Council (CC) has unveiled a range of "top tips" for NI shoppers this Black Friday and Cyber Monday, while also warning that delivery problems may occur including delayed, lost and damaged parcels. Michael Legg, CC Head of Postal Services, said: "Almost 90% of consumers in Northern Ireland shop online.
21 November 2023
Advice And Guidance On Shopping Safely Online
The Consumer Council (CC) has issued advice and guidance on shopping safely online ahead of this year's Black Friday and Cyber Monday. With Black Friday coming up on 24th November, followed by Cyber Monday on the 27th, consumers in NI will be hoping to find some great offers online. Some retailers have even started their deals already.
Advice And Guidance On Shopping Safely Online
The Consumer Council (CC) has issued advice and guidance on shopping safely online ahead of this year's Black Friday and Cyber Monday. With Black Friday coming up on 24th November, followed by Cyber Monday on the 27th, consumers in NI will be hoping to find some great offers online. Some retailers have even started their deals already.
20 August 2009
Carrick Hit By Postal Strike
Postal workers will refuse to work in one NI delivery office this weekend. As strikes continued in England this week - with action in Bristol Yorkshire, the Midlands and the South East of England - the delivery office in Carrickfergus will be hit this weekend. Postal staff will not be working from the Co Antrim office this Saturday.
Carrick Hit By Postal Strike
Postal workers will refuse to work in one NI delivery office this weekend. As strikes continued in England this week - with action in Bristol Yorkshire, the Midlands and the South East of England - the delivery office in Carrickfergus will be hit this weekend. Postal staff will not be working from the Co Antrim office this Saturday.
17 September 2024
Strategic Framework To End Violence Against Women And Girls Launched
A Strategic Framework to End Violence Against Women and Girls, including the first Delivery Plan, which will see a £3million investment in a range of voluntary and community sector projects, has been launched by the Executive. Launching the Strategy, First Minister Michelle O'Neill said: "Violence against women and girls must stop.
Strategic Framework To End Violence Against Women And Girls Launched
A Strategic Framework to End Violence Against Women and Girls, including the first Delivery Plan, which will see a £3million investment in a range of voluntary and community sector projects, has been launched by the Executive. Launching the Strategy, First Minister Michelle O'Neill said: "Violence against women and girls must stop.
02 August 2023
New Mental Health Strategy Delivery Plan Published
A new Mental Health Strategy Delivery Plan for 2023/24 has been published by the Department of Health (DoH).
New Mental Health Strategy Delivery Plan Published
A new Mental Health Strategy Delivery Plan for 2023/24 has been published by the Department of Health (DoH).