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07/04/2004
NTL to close Belfast call centre
NTL has announced it is to close its Belfast-based call centre within the next 18 months as part of a "business efficiency drive".
Of its 13 call centres, 10 - including Belfast - will be consolidated into three state-of-the-art call centres in Manchester, Swansea and Bellshill (Glasgow). These will be supported by four sales and customer support sites in Nottingham, Teesside, Luton and Coventry.
The move is likely to leave in excess of 1,500 people unemployed.
Commenting on today’s news, Simon Duffy, Chief Executive Officer of NTL, said: “NTL has made good progress in improving its customer service, but we still have some way to go. The consolidation of our call centres and investment in leading-edge technology is a critical step on our path to greatly improved service for our customers.”
NTL is currently the UK’s largest cable company and leading broadband supplier with over one million broadband customers and 2.9 million residential customers.
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Of its 13 call centres, 10 - including Belfast - will be consolidated into three state-of-the-art call centres in Manchester, Swansea and Bellshill (Glasgow). These will be supported by four sales and customer support sites in Nottingham, Teesside, Luton and Coventry.
The move is likely to leave in excess of 1,500 people unemployed.
Commenting on today’s news, Simon Duffy, Chief Executive Officer of NTL, said: “NTL has made good progress in improving its customer service, but we still have some way to go. The consolidation of our call centres and investment in leading-edge technology is a critical step on our path to greatly improved service for our customers.”
NTL is currently the UK’s largest cable company and leading broadband supplier with over one million broadband customers and 2.9 million residential customers.
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