Menu
10/03/2004
Water Service launches customer charter and complaints procedure
The Water Service has launched a new Customer Complaints procedure and a revised Customer Charter, describing the standards of service that customers can expect and what customers should do if they feel these are not being met.
Chief Executive of the Water Service, Katharine Bryan said to ensure "the quality, efficiency and responsiveness" of its services the new Charter and Complaints procedure was necessary.
"Water Service aims to deliver the best possible service for all its household, industrial and agricultural customers across Northern Ireland," she said. "Each day, we deliver 710 million litres of drinking water and collect, treat and dispose safely of 134 million cubic metres of wastewater for these customers.
"The Charter and Complaints Procedures outline the standards we aim to achieve in the delivery our services, how you can get in touch with us and what you can do if you feel that our services have not met your expectations."
Among the revised standards are:
(MB)
Chief Executive of the Water Service, Katharine Bryan said to ensure "the quality, efficiency and responsiveness" of its services the new Charter and Complaints procedure was necessary.
"Water Service aims to deliver the best possible service for all its household, industrial and agricultural customers across Northern Ireland," she said. "Each day, we deliver 710 million litres of drinking water and collect, treat and dispose safely of 134 million cubic metres of wastewater for these customers.
"The Charter and Complaints Procedures outline the standards we aim to achieve in the delivery our services, how you can get in touch with us and what you can do if you feel that our services have not met your expectations."
Among the revised standards are:
- Where necessary, have inspection staff on site within 4 hours (6 hours outside normal working hours) when an unexpected problem disrupts the water supply.
- Restore water supplies cut off in an emergency within 12 hours.
- Give at least 24 hours notice of any interruption to the water supply for planned maintenance work that is likely to last more than six hours.
- Clear blocked sewers that are our responsibility within one working day.
(MB)
Related Northern Ireland News Stories
Click here for the latest headlines.
25 June 2002
PAC report slams ‘appalling’ level of water leakage
The assembly’s public watchdog committee has described reports that the Water Service is losing around 37% of its water, or 250 million litres per day, through leakage in its distribution system as "an appalling state of affairs".
PAC report slams ‘appalling’ level of water leakage
The assembly’s public watchdog committee has described reports that the Water Service is losing around 37% of its water, or 250 million litres per day, through leakage in its distribution system as "an appalling state of affairs".
01 July 2003
Report shows NI drinking water in the clear
Northern Ireland's drinking water has met the required standards of cleanliness according to a new report The statutory 2002 Drinking Water Quality Report indicated that 98.55% of all tests carried out on samples taken from customers’ taps complied with the regulatory standards set by the Water Quality Regulations (Northern Ireland) for 2002.
Report shows NI drinking water in the clear
Northern Ireland's drinking water has met the required standards of cleanliness according to a new report The statutory 2002 Drinking Water Quality Report indicated that 98.55% of all tests carried out on samples taken from customers’ taps complied with the regulatory standards set by the Water Quality Regulations (Northern Ireland) for 2002.
19 September 2001
Water Service moves to prevent cryptosporidium contamination
DRD Water Service has made substantial progress in implementing a series of recommendations designed to prevent a repeat outbreak of cryptosporidium in the public water supply. The measures were outlined in a recently published report into the cryptosporidium contamination that occurred at Dunore Point water supply earlier this year.
Water Service moves to prevent cryptosporidium contamination
DRD Water Service has made substantial progress in implementing a series of recommendations designed to prevent a repeat outbreak of cryptosporidium in the public water supply. The measures were outlined in a recently published report into the cryptosporidium contamination that occurred at Dunore Point water supply earlier this year.
30 July 2004
Work to begin on £80m water mains
The recently announced £80 million Water Mains Project, to upgrade water mains throughout Northern Ireland, will start in Craigavon on Monday. The scheme involves upgrading approximately 76km of pipework, at a cost of £5.5 million, throughout the Craigavon area.
Work to begin on £80m water mains
The recently announced £80 million Water Mains Project, to upgrade water mains throughout Northern Ireland, will start in Craigavon on Monday. The scheme involves upgrading approximately 76km of pipework, at a cost of £5.5 million, throughout the Craigavon area.
19 September 2003
Minister urges unions to re-enter water reform debate
NIO Minister, John Spellar has urged trade unions to re-enter discussions with officials on Water Reform which is set to be introduced in Northern Ireland.
Minister urges unions to re-enter water reform debate
NIO Minister, John Spellar has urged trade unions to re-enter discussions with officials on Water Reform which is set to be introduced in Northern Ireland.
-
Northern Ireland WeatherToday:It will be cloudy again throughout the day. Mainly dry in the morning, but patchy drizzle in places, becoming more widespread and persistent in the afternoon. Freshening southwesterly winds. Maximum temperature 12 °C.Tonight:Cloudy with a spell of heavy rain pushing south through late evening and the early hours, followed by some clear spells. Minimum temperature 6 °C.
