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07/08/2019
Aer Lingus Issues Apology As Ashes Lost
Aer Lingus has issued an apology after the ashes belonging to the parents of a man originally from County Antrim went missing.
Ballymena man Bob Gimour is reported to have travelled from Australia to Ireland with his family to scatter his parents' remains. When they arrived, however, the bag containing the ashes was not on the plane.
Aer Lingus has since apologised after the remains were located in Milan.
Two funeral ceremonies had been organised in Mr Gilmour's parents' hometowns of Ballymena and Birmingham, however the plans were disrupted due to the lost bag.
Aer Lingus has since confirmed that the bag was not loaded onto the correct flight at Melpensa Airport. The baggage was immediately sent to Dublin, where the airline said it will be transported to the family.
"We sincerely apologise for the inconvenience caused," the airline added.
(JG/CM)
Ballymena man Bob Gimour is reported to have travelled from Australia to Ireland with his family to scatter his parents' remains. When they arrived, however, the bag containing the ashes was not on the plane.
Aer Lingus has since apologised after the remains were located in Milan.
Two funeral ceremonies had been organised in Mr Gilmour's parents' hometowns of Ballymena and Birmingham, however the plans were disrupted due to the lost bag.
Aer Lingus has since confirmed that the bag was not loaded onto the correct flight at Melpensa Airport. The baggage was immediately sent to Dublin, where the airline said it will be transported to the family.
"We sincerely apologise for the inconvenience caused," the airline added.
(JG/CM)
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