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22/09/2015
NIE Changes Name To NI Networks
Northern Ireland Electricity (NIE) has changed its name to Northern Ireland Networks after a survey revealed many customers were confused over the firm's role.
A survey showed that out of 900 emails and phone calls, 250 customers were contacting the wrong company. Many people are also unsure when to contact the network company and when to contact their electricity supplier.
From today the company, formerly known as just Northern Ireland Electricity or NIE, has added 'Networks' into its name to remind customers that its role in the electricity market is to look after the grid and transport power from where it is made to where it is used.
NIE Networks is responsible for keeping the 46,000 kilometres of overhead line and underground cable in good working order, fixing them when there is a problem, connecting customers and reading and installing meters.
Sara McClintock, Communications Manager at NIE Networks esaid: "We know that there is nothing more frustrating than being told 'we can't deal with your query, you need to speak to someone else' which is why we are trying to clarify the difference between NIE Networks and electricity suppliers. Electricity suppliers are the companies which bill you for your energy usage.
"If there is a power cut, it's our job at NIE Networks to fix it. We want to make this process as simple as possible for homeowners and businesses and that starts with the first contact online or over the phone."
(CD/LM)
A survey showed that out of 900 emails and phone calls, 250 customers were contacting the wrong company. Many people are also unsure when to contact the network company and when to contact their electricity supplier.
From today the company, formerly known as just Northern Ireland Electricity or NIE, has added 'Networks' into its name to remind customers that its role in the electricity market is to look after the grid and transport power from where it is made to where it is used.
NIE Networks is responsible for keeping the 46,000 kilometres of overhead line and underground cable in good working order, fixing them when there is a problem, connecting customers and reading and installing meters.
Sara McClintock, Communications Manager at NIE Networks esaid: "We know that there is nothing more frustrating than being told 'we can't deal with your query, you need to speak to someone else' which is why we are trying to clarify the difference between NIE Networks and electricity suppliers. Electricity suppliers are the companies which bill you for your energy usage.
"If there is a power cut, it's our job at NIE Networks to fix it. We want to make this process as simple as possible for homeowners and businesses and that starts with the first contact online or over the phone."
(CD/LM)
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Vandals Attack Electricity Substation In North Belfast
Around 2,500 homes and businesses were left without power after vandals attacked an electricity substation in north Belfast. Equipment was damaged at the substation on the Ballygomartin Road due to a fire, which is believed to have been started deliberately. Emergency teams from NIE Networks restored power to the majority of homes just after 1.
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Around 2,500 homes and businesses were left without power after vandals attacked an electricity substation in north Belfast. Equipment was damaged at the substation on the Ballygomartin Road due to a fire, which is believed to have been started deliberately. Emergency teams from NIE Networks restored power to the majority of homes just after 1.
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Northern Ireland WeatherToday:The day will be very windy with strong to gale force westerly winds becoming occasionally severe along the north coast. Sunny spells will be interspersed with scattered showers. Maximum temperature 8 °C.Tonight:West to northwest gale force winds, severe along the north coast, will continue overnight. Frequent showers persist, merging into longer periods of rain at times and turning wintry. Minimum temperature 1 °C.
