Menu
18/09/2014
Rise In NI Health Care Complaints
The Patient and Client Council has seen "a significant rise" in the number of people looking for help with complaining about Health and Social Care services, according to a new report.
Launching the Council's Annual Complaints Report today, Head of Operations Louise Skelly said: "In the past year 1,935 people used our complaints support service and 1,143 of those people were supported through a formal complaints process. As a result, many issues have been resolved and lessons learned.
"The report shows that many of the issues people complain about remain the same each year. People complain about treatment and care, communication, staff attitude and waiting times. Some people find the process of complaining long and difficult. There is also a fear of making a complaint, particularly for people who are still using the services."
(IT/CD)
Launching the Council's Annual Complaints Report today, Head of Operations Louise Skelly said: "In the past year 1,935 people used our complaints support service and 1,143 of those people were supported through a formal complaints process. As a result, many issues have been resolved and lessons learned.
"The report shows that many of the issues people complain about remain the same each year. People complain about treatment and care, communication, staff attitude and waiting times. Some people find the process of complaining long and difficult. There is also a fear of making a complaint, particularly for people who are still using the services."
(IT/CD)
Related Northern Ireland News Stories
Click here for the latest headlines.
04 August 2022
Two People Arrested On Suspicion Of People Smuggling
The PSNI have arrested two people in Belfast on suspicion of offences linked to people smuggling. At around 8am on Wednesday morning, immigration officers and some 30 police officers conducted raids on two properties in Annadale Drive and Ravenhill Avenue.
Two People Arrested On Suspicion Of People Smuggling
The PSNI have arrested two people in Belfast on suspicion of offences linked to people smuggling. At around 8am on Wednesday morning, immigration officers and some 30 police officers conducted raids on two properties in Annadale Drive and Ravenhill Avenue.
08 March 2024
Additional £3m Announced For Supporting People Programme
An additional £3 million in funding for the Supporting People programme, which aims to the quality of life for vulnerable people through appropriate housing-related services, has been announced by Communities Minister Gordon Lyons.
Additional £3m Announced For Supporting People Programme
An additional £3 million in funding for the Supporting People programme, which aims to the quality of life for vulnerable people through appropriate housing-related services, has been announced by Communities Minister Gordon Lyons.
05 June 2014
Odyssey Promo Complaint Upheld
The Box nightclub at the Odyssey complex in Belfast has had a complaint upheld against it, regarding an "irresponsible" drinks promotion. The Independent Complaints Panel (ICP), which administers the Northern Ireland Responsible Promotion and Retail of Alcohol Code, has upheld a complaint it received over the club's 'LOKO' promotion.
Odyssey Promo Complaint Upheld
The Box nightclub at the Odyssey complex in Belfast has had a complaint upheld against it, regarding an "irresponsible" drinks promotion. The Independent Complaints Panel (ICP), which administers the Northern Ireland Responsible Promotion and Retail of Alcohol Code, has upheld a complaint it received over the club's 'LOKO' promotion.
31 August 2012
End To Irresponsible Drinks Promotions
Licensees across Northern Ireland have been reminded that the new industry code on drinks promotions comes into full force on the 1st September.
End To Irresponsible Drinks Promotions
Licensees across Northern Ireland have been reminded that the new industry code on drinks promotions comes into full force on the 1st September.
02 November 2009
Complaints Follow Suicide Victim's Picture
A top Sunday tabloid newspaper has been forced to defend the publication of a graphic picture relating to an apparent suicide in Co Down, which clearly breaches recently issued guidelines for journalists.
Complaints Follow Suicide Victim's Picture
A top Sunday tabloid newspaper has been forced to defend the publication of a graphic picture relating to an apparent suicide in Co Down, which clearly breaches recently issued guidelines for journalists.
-
Northern Ireland WeatherToday:After a dry start this morning rain will spread from the northwest across all parts. This afternoon will be dull with some patchy rain and drizzle. Becoming much milder through the afternoon. Maximum temperature 11 °C.Tonight:A cloudy evening and night with a little light rain or drizzle, perhaps some clear periods developing along the east coast. A very mild night everywhere. Minimum temperature 10 °C.
