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03/12/2013
Ulster Bank Issues Resolved
Ulster Bank says it has resolved technical problems that left many of its customers unable to access basic services on Monday evening.
The glitch affected customers of the Royal Bank of Scotland (RBS) Group, which includes NatWest and Ulster Bank, with many account holders unable to use their debit or credit cards.
It also affected online services and smartphone apps.
Reports began from around 18:30 on 'Cyber Monday', which is traditionally the busiest day of the year for online shopping.
A statement was released by Ulster Bank on Tuesday morning. "The systems issues that affected our customers last night have now been resolved and all our services are now back working normally," it said.
"We would like to apologise to our customers. If anyone has been left out of pocket as a result of these systems problems, we will put this right.
"If any customer is experiencing issues this morning, they should get in touch with our call centres on 0800 046 6486 or come into a branch where our staff will be ready to help."
Ulster Bank says its online banking, mobile banking and payments systems are now all operational.
The meltdown follows a technical glitch in June last year, during which Ulster Bank customers were left without access to their bank accounts for weeks.
The bank ended up paying out £18m to almost 300,000 people in compensation.
An earlier issue in March left customers unable to access accounts, make online transactions or use bank cards for several hours.
(IT/CD)
The glitch affected customers of the Royal Bank of Scotland (RBS) Group, which includes NatWest and Ulster Bank, with many account holders unable to use their debit or credit cards.
It also affected online services and smartphone apps.
Reports began from around 18:30 on 'Cyber Monday', which is traditionally the busiest day of the year for online shopping.
A statement was released by Ulster Bank on Tuesday morning. "The systems issues that affected our customers last night have now been resolved and all our services are now back working normally," it said.
"We would like to apologise to our customers. If anyone has been left out of pocket as a result of these systems problems, we will put this right.
"If any customer is experiencing issues this morning, they should get in touch with our call centres on 0800 046 6486 or come into a branch where our staff will be ready to help."
Ulster Bank says its online banking, mobile banking and payments systems are now all operational.
The meltdown follows a technical glitch in June last year, during which Ulster Bank customers were left without access to their bank accounts for weeks.
The bank ended up paying out £18m to almost 300,000 people in compensation.
An earlier issue in March left customers unable to access accounts, make online transactions or use bank cards for several hours.
(IT/CD)
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Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
21 September 2018
Ulster Bank Resolves Online And Mobile Accounts 'Technical Glitch'
The Royal Bank of Scotland (RBS) has apologised after thousands of Ulster Bank customers were locked out of their online and mobile bank accounts this morning due to a "technical glitch". In the early hours of Friday, customers reported trouble attempting to access their online banking services.
Ulster Bank Resolves Online And Mobile Accounts 'Technical Glitch'
The Royal Bank of Scotland (RBS) has apologised after thousands of Ulster Bank customers were locked out of their online and mobile bank accounts this morning due to a "technical glitch". In the early hours of Friday, customers reported trouble attempting to access their online banking services.
15 November 2017
Ulster Bank To Close 11 NI Branches
Ulster Bank has confirmed it plans to close 11 branches next year in Northern Ireland. The bank confirmed it will be seeking 40 voluntary redundancies as a result of the closures. The branches to close are: Ballyclare, Dromore, Moira, Draperstown, Dungiven, Portrush, Killyleagh, Rathfriland, Castlederg, Irvinestown and Stewartstown.
Ulster Bank To Close 11 NI Branches
Ulster Bank has confirmed it plans to close 11 branches next year in Northern Ireland. The bank confirmed it will be seeking 40 voluntary redundancies as a result of the closures. The branches to close are: Ballyclare, Dromore, Moira, Draperstown, Dungiven, Portrush, Killyleagh, Rathfriland, Castlederg, Irvinestown and Stewartstown.
17 June 2015
Ulster Bank Customers Affected By 'Technical Glitch'
Ulster Bank, RBS and Natwest customers are experiencing problems once again after payments, expected to go into their accounts this morning (Wednesday), have gone "missing" due to technical problems.
Ulster Bank Customers Affected By 'Technical Glitch'
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25 April 2014
Ulster Bank Refunds Customers
Customers of Ulster Bank who found their accounts debited twice for withdrawals earlier this week, have been refunded, it is understood. The problem with the computer system stared on Easter Monday (21 April) and continued into Easter Tuesday.
Ulster Bank Refunds Customers
Customers of Ulster Bank who found their accounts debited twice for withdrawals earlier this week, have been refunded, it is understood. The problem with the computer system stared on Easter Monday (21 April) and continued into Easter Tuesday.
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Northern Ireland WeatherToday:The day will be very windy with strong to gale force westerly winds becoming occasionally severe along the north coast. Sunny spells will be interspersed with scattered showers. Maximum temperature 8 °C.Tonight:West to northwest gale force winds, severe along the north coast, will continue overnight. Frequent showers persist, merging into longer periods of rain at times and turning wintry. Minimum temperature 1 °C.
