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07/03/2013
Ulster Bank Apologises Over Glitch
The Ulster Bank has been forced to apologise to customers following problems with bank cards and online transactions.
RBS, the bank's parent company, says the problem has been resolved, but many people have since reported problems are still occurring.
Royal Bank of Scotland and Natwest customers were also unable to withdraw cash for several hours on Wednesday.
The problems follow a glitch last summer which caused disruption for thousands of Ulster Bank customers. The problem lasted weeks, and saw customers unable to withdraw cash or access their accounts.
The glitch was the result of a software upgrade which had been carried out on 19 June last year.
That mistake cost Ulster Bank over £18m in compensation for the 300,000 people in Northern Ireland affected by the fault.
This latest glitch is reported to be UK-wide, and affecting the wider RBS banking group.
In a statement on Thursday, Ulster Bank said: "We are disappointed that our customers faced disruption to banking services for a period yesterday evening, and apologise for that.
"All services are now running as normal again. If any customers are having continued difficulties please call 0800 231 232 between 9am and 6pm so we can resolve their issues."
(IT)
RBS, the bank's parent company, says the problem has been resolved, but many people have since reported problems are still occurring.
Royal Bank of Scotland and Natwest customers were also unable to withdraw cash for several hours on Wednesday.
The problems follow a glitch last summer which caused disruption for thousands of Ulster Bank customers. The problem lasted weeks, and saw customers unable to withdraw cash or access their accounts.
The glitch was the result of a software upgrade which had been carried out on 19 June last year.
That mistake cost Ulster Bank over £18m in compensation for the 300,000 people in Northern Ireland affected by the fault.
This latest glitch is reported to be UK-wide, and affecting the wider RBS banking group.
In a statement on Thursday, Ulster Bank said: "We are disappointed that our customers faced disruption to banking services for a period yesterday evening, and apologise for that.
"All services are now running as normal again. If any customers are having continued difficulties please call 0800 231 232 between 9am and 6pm so we can resolve their issues."
(IT)
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Northern Ireland WeatherToday:A largely cloudy day with occasional rain. Turning drier and brighter for a time in the afternoon and feeling very mild. Light southerly winds becoming strong with gales later along the County Down coast. Maximum temperature 13 °C.Tonight:Cloudy with outbreaks of rain, these heavy at times. Strong southerly winds, with gales in the evening across eastern counties, becoming westerly later. Minimum temperature 8 °C.
