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07/03/2013
Ulster Bank Apologises Over Glitch
The Ulster Bank has been forced to apologise to customers following problems with bank cards and online transactions.
RBS, the bank's parent company, says the problem has been resolved, but many people have since reported problems are still occurring.
Royal Bank of Scotland and Natwest customers were also unable to withdraw cash for several hours on Wednesday.
The problems follow a glitch last summer which caused disruption for thousands of Ulster Bank customers. The problem lasted weeks, and saw customers unable to withdraw cash or access their accounts.
The glitch was the result of a software upgrade which had been carried out on 19 June last year.
That mistake cost Ulster Bank over £18m in compensation for the 300,000 people in Northern Ireland affected by the fault.
This latest glitch is reported to be UK-wide, and affecting the wider RBS banking group.
In a statement on Thursday, Ulster Bank said: "We are disappointed that our customers faced disruption to banking services for a period yesterday evening, and apologise for that.
"All services are now running as normal again. If any customers are having continued difficulties please call 0800 231 232 between 9am and 6pm so we can resolve their issues."
(IT)
RBS, the bank's parent company, says the problem has been resolved, but many people have since reported problems are still occurring.
Royal Bank of Scotland and Natwest customers were also unable to withdraw cash for several hours on Wednesday.
The problems follow a glitch last summer which caused disruption for thousands of Ulster Bank customers. The problem lasted weeks, and saw customers unable to withdraw cash or access their accounts.
The glitch was the result of a software upgrade which had been carried out on 19 June last year.
That mistake cost Ulster Bank over £18m in compensation for the 300,000 people in Northern Ireland affected by the fault.
This latest glitch is reported to be UK-wide, and affecting the wider RBS banking group.
In a statement on Thursday, Ulster Bank said: "We are disappointed that our customers faced disruption to banking services for a period yesterday evening, and apologise for that.
"All services are now running as normal again. If any customers are having continued difficulties please call 0800 231 232 between 9am and 6pm so we can resolve their issues."
(IT)
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Ulster Bank Customers Affected By 'Technical Glitch'
Ulster Bank, RBS and Natwest customers are experiencing problems once again after payments, expected to go into their accounts this morning (Wednesday), have gone "missing" due to technical problems.
Ulster Bank Customers Affected By 'Technical Glitch'
Ulster Bank, RBS and Natwest customers are experiencing problems once again after payments, expected to go into their accounts this morning (Wednesday), have gone "missing" due to technical problems.
31 August 2012
Ulster Bank Announce Compensation Details
Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.
Ulster Bank Announce Compensation Details
Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.
02 July 2012
Ulster Bank Customers 'Put To Back Of RBS Queue'
RBS Group has been accused of putting Northern Ireland customers "to the back of the queue" as they face entering a third week of account problems at Ulster Bank. NI Shadow Secretary of State Vernon Coaker said the banking group, which owns Ulster Bank, had "serious questions" to answer for the way customers here have been treated.
Ulster Bank Customers 'Put To Back Of RBS Queue'
RBS Group has been accused of putting Northern Ireland customers "to the back of the queue" as they face entering a third week of account problems at Ulster Bank. NI Shadow Secretary of State Vernon Coaker said the banking group, which owns Ulster Bank, had "serious questions" to answer for the way customers here have been treated.
03 July 2012
Ulster Bank Customers 'May Need Stormont Help'
The Citizens' Advice Bureau (CAB) has said people affected by the ongoing Ulster Bank crisis may need to turn to Stormont for help. Following a technical glitch on June 20, two weeks ago, customers have experienced problems accessing their accounts and spending wages and benefits.
Ulster Bank Customers 'May Need Stormont Help'
The Citizens' Advice Bureau (CAB) has said people affected by the ongoing Ulster Bank crisis may need to turn to Stormont for help. Following a technical glitch on June 20, two weeks ago, customers have experienced problems accessing their accounts and spending wages and benefits.
27 June 2012
Ulster Bank Problems Drag On
Banking chaos caused by a technical failure is set to run on and on. A software update went wrong at RBS early last week, affecting 100,000 Ulster Bank customers. Now a Belfast newspaper has learned things may not be back to normal even by this Friday.
Ulster Bank Problems Drag On
Banking chaos caused by a technical failure is set to run on and on. A software update went wrong at RBS early last week, affecting 100,000 Ulster Bank customers. Now a Belfast newspaper has learned things may not be back to normal even by this Friday.
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Northern Ireland WeatherToday:It will be cloudy again throughout the day. Mainly dry in the morning, but patchy drizzle in places, becoming more widespread and persistent in the afternoon. Freshening southwesterly winds. Maximum temperature 12 °C.Tonight:Cloudy with a spell of heavy rain pushing south through late evening and the early hours, followed by some clear spells. Minimum temperature 6 °C.
