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25/07/2001
Global e-mail company secures GEM of a contract
Global e-mail company, GEM has announced an alliance with online retailer Amazon.com to enhance its worldwide customer service network.
The three-year contract, which begins in September and is subject to GEM shareholder approval, aims to complement Amazon’s existing customer service network, which includes seven customer service centre’s, incorporating both internal and co-sourced facilities.
Diego Piacentini, senior vice president of international for Amazon.com, said: “With five international Web sites and customers in more than 200 countries, Amazon.com must maintain a year-round, 24-hour, 7-days-a-week customer service network.
“Working with a co-sourcer of GEM’s expertise and professionalism allows us to seamlessly handle incredible volume surges, especially around the holidays, and provides strong multilingual capabilities year-round.”
Owen Lamont, GEM chairman and chief executive officer, added: “GEM and Amazon.com share a passion for serving the customer, and we are thrilled that we are able to help Amazon.com continue its mission of being the most customer-centric company in the world.
“Amazon.com’s selection proves that GEM and Northern Ireland are succeeding at providing best-of-class customer service support for the Internet and high-technology industries.”
GEM is a privately held company established in Belfast that provides a range of customer service and marketing solutions, specializing in e-mail response management, to clients in the U.S. and Europe.
(MB)
The three-year contract, which begins in September and is subject to GEM shareholder approval, aims to complement Amazon’s existing customer service network, which includes seven customer service centre’s, incorporating both internal and co-sourced facilities.
Diego Piacentini, senior vice president of international for Amazon.com, said: “With five international Web sites and customers in more than 200 countries, Amazon.com must maintain a year-round, 24-hour, 7-days-a-week customer service network.
“Working with a co-sourcer of GEM’s expertise and professionalism allows us to seamlessly handle incredible volume surges, especially around the holidays, and provides strong multilingual capabilities year-round.”
Owen Lamont, GEM chairman and chief executive officer, added: “GEM and Amazon.com share a passion for serving the customer, and we are thrilled that we are able to help Amazon.com continue its mission of being the most customer-centric company in the world.
“Amazon.com’s selection proves that GEM and Northern Ireland are succeeding at providing best-of-class customer service support for the Internet and high-technology industries.”
GEM is a privately held company established in Belfast that provides a range of customer service and marketing solutions, specializing in e-mail response management, to clients in the U.S. and Europe.
(MB)
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