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24/08/2001
Call centre salaries rise
A survey carried out by the Hay Group, due out next week, is expected to reveal that managers of the UK’s larger call centres with staff of 500 or more, have seen their salaries rise by more than 20 per cent during the last year.
The survey, ‘Managing People in Call Centres 2001’, is also likely to show that average salaries have risen, compared to a Bank of England figure of 4.5 per cent for average earnings growth.
Reasons for the hike include competition amongst call centres to retain talented managers and team leaders.
The competition for high quality staff is also reflected in remuneration levels for skilled call handlers. The survey is also expected to reveal how organisations are taking steps to reduce stress during the working day, typically allowing workers several breaks of around 15 minutes. (GB)
The survey, ‘Managing People in Call Centres 2001’, is also likely to show that average salaries have risen, compared to a Bank of England figure of 4.5 per cent for average earnings growth.
Reasons for the hike include competition amongst call centres to retain talented managers and team leaders.
The competition for high quality staff is also reflected in remuneration levels for skilled call handlers. The survey is also expected to reveal how organisations are taking steps to reduce stress during the working day, typically allowing workers several breaks of around 15 minutes. (GB)
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25 July 2001
Safety Council course calls time on call centre practices
The British Safety Council, one of the world’s leading independent health, safety and environmental organisations, is set to introduce new training in a bid to make Northern Ireland’s call centres safer.
Safety Council course calls time on call centre practices
The British Safety Council, one of the world’s leading independent health, safety and environmental organisations, is set to introduce new training in a bid to make Northern Ireland’s call centres safer.
20 May 2003
Nortel Networks sponsors Call Centre Expo 2003 Conference
Nortel Networks is to sponsor the conference to be held at Call Centre Expo 2003, 16-17 September 2003 at the Birmingham NEC, UK.
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Nortel Networks is to sponsor the conference to be held at Call Centre Expo 2003, 16-17 September 2003 at the Birmingham NEC, UK.
28 September 2009
Call Goes Out To Save Derry Jobs
There are hopes today that a potential new customer will be found for a beleaguered Londonderry call centre. Just last Friday it emerged that more than 400 jobs could go at the Stream International call centre in the city within two months, if new work isn't found.
Call Goes Out To Save Derry Jobs
There are hopes today that a potential new customer will be found for a beleaguered Londonderry call centre. Just last Friday it emerged that more than 400 jobs could go at the Stream International call centre in the city within two months, if new work isn't found.
12 January 2004
Unions seize on 'inferior' offshore call centres report
A report commissioned to research Indian call centre services, and which is due to be published tomorrow, has shown that Indian call centre workers fail to answer queries properly, according to financial services union Amicus.
Unions seize on 'inferior' offshore call centres report
A report commissioned to research Indian call centre services, and which is due to be published tomorrow, has shown that Indian call centre workers fail to answer queries properly, according to financial services union Amicus.
20 August 2002
BoI shortlisted for Call Centre of The Year Award
The Bank of Ireland's Banking 365 service has made it through to the finals of the European Call Centre of the Year Awards. The annual European Call Centre of the Year Awards, organised by Call Centre Focus magazine, are designed to recognise the achievements of call and contact centres throughout Europe.
BoI shortlisted for Call Centre of The Year Award
The Bank of Ireland's Banking 365 service has made it through to the finals of the European Call Centre of the Year Awards. The annual European Call Centre of the Year Awards, organised by Call Centre Focus magazine, are designed to recognise the achievements of call and contact centres throughout Europe.
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Northern Ireland WeatherThis Evening and Tonight:Another cloudy and mild night with the odd spot of light drizzle. More widespread outbreaks of rain will spread southeast into western parts of Tyrone, Fermanagh and Derry late in the night. Minimum temperature 8 °C.
