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25/09/2001
Ireland to benefit from Intelligent Contact Management
Nevada tele.com has announced the launch of their Intelligent Contact Management (ICM) platform with an initial investment of over £3 million.
The announcement means that for the first time, businesses based in Ireland will have access to a global integration system for their multimedia communications, and establishes Nevada as the only company in the country to offer such a contact management solution to the business sector.
ICM, developed by Cisco Systems, is designed to meet the changing needs of the business market, and combines the ability to route inbound calls effectively with the ability to create an interactive customer and call agent relationship using web-based technology.
Leslie Harris, CEO of nevada tele.com: “Intelligent contact management is not only critical to the survival of call centres, but to any service-based organisation. As a customer-centric organisation, we recognise this and that is why ICM lies at the heart of our call centre portfolio.
“We have always prided ourselves on being an organisation that puts itself at the forefront of technology innovation and, being the first in Ireland to adopt the industry’s most advanced contact management system, is testament to our continued commitment to helping Ireland and Irish businesses compete successfully on a global scale.” (CL)
The announcement means that for the first time, businesses based in Ireland will have access to a global integration system for their multimedia communications, and establishes Nevada as the only company in the country to offer such a contact management solution to the business sector.
ICM, developed by Cisco Systems, is designed to meet the changing needs of the business market, and combines the ability to route inbound calls effectively with the ability to create an interactive customer and call agent relationship using web-based technology.
Leslie Harris, CEO of nevada tele.com: “Intelligent contact management is not only critical to the survival of call centres, but to any service-based organisation. As a customer-centric organisation, we recognise this and that is why ICM lies at the heart of our call centre portfolio.
“We have always prided ourselves on being an organisation that puts itself at the forefront of technology innovation and, being the first in Ireland to adopt the industry’s most advanced contact management system, is testament to our continued commitment to helping Ireland and Irish businesses compete successfully on a global scale.” (CL)
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