27/09/2001
Health and social services complaints procedure is re-evaluated
The Department of Health, Social Services and Public Safety published an evaluation of the NHS complaints procedure this week.
The ‘NHS Complaints Procedure National Evaluation’ report reviewed current complaints procedures in Scotland, England, Wales and Northern Ireland.
As part of the study complainants, patient representatives and NHS staff were interviewed and recommendations were put forward for a number of improvements in the current procedure to make procedures more effective, fair and consistent.
The document which is subtitled “A Listening Document” summarised the proposals set out in the evaluation study and will now seek to include further views of patients and members of the public, who use and pay for the health service, as well as the staff who work for the health service to improve the complaints procedure.
These comments will then form the basis for a full public consultation on the current HPSS complaints procedure.
The current HPSS Complaints Procedures have been in operation for over five years. Comments on the evaluation report published on Thursday 27 September will allow the Department to shape proposals to improve procedures. Those proposals will also be subject to consultation.
The independent evaluation carried out between January 1999 and December 2000 was commissioned by Health Departments in England, Scotland, Wales and Northern Ireland. carried out between January 1999 and December 2000.
A team comprising the York Health Economics Consortium and NFO Systems Three Social Research carried out the project. (AMcE)
The ‘NHS Complaints Procedure National Evaluation’ report reviewed current complaints procedures in Scotland, England, Wales and Northern Ireland.
As part of the study complainants, patient representatives and NHS staff were interviewed and recommendations were put forward for a number of improvements in the current procedure to make procedures more effective, fair and consistent.
The document which is subtitled “A Listening Document” summarised the proposals set out in the evaluation study and will now seek to include further views of patients and members of the public, who use and pay for the health service, as well as the staff who work for the health service to improve the complaints procedure.
These comments will then form the basis for a full public consultation on the current HPSS complaints procedure.
The current HPSS Complaints Procedures have been in operation for over five years. Comments on the evaluation report published on Thursday 27 September will allow the Department to shape proposals to improve procedures. Those proposals will also be subject to consultation.
The independent evaluation carried out between January 1999 and December 2000 was commissioned by Health Departments in England, Scotland, Wales and Northern Ireland. carried out between January 1999 and December 2000.
A team comprising the York Health Economics Consortium and NFO Systems Three Social Research carried out the project. (AMcE)
Related Northern Ireland News Stories
Click here for the latest headlines.
26 May 2022
Health Minister Outlines New Initiatives On Waiting Lists
The Health Minister has outlined a number of new initiatives to treat more patients on hospital waiting lists. As part of these plans, Robin Swann named Omagh Hospital as Northern Ireland's second regional Day Procedure Centre.
Health Minister Outlines New Initiatives On Waiting Lists
The Health Minister has outlined a number of new initiatives to treat more patients on hospital waiting lists. As part of these plans, Robin Swann named Omagh Hospital as Northern Ireland's second regional Day Procedure Centre.
13 April 2021
Call For Funding To Fix NI's 'Appalling Waiting Lists'
Health Minister Robin Swann has called for "significant funding" to be allocated to fix Northern Ireland's "appalling waiting lists". Mr Swann detailed his ambitions for the re-building of Northern Ireland's health service, while stressing the need for sustained investment to deliver the plans.
Call For Funding To Fix NI's 'Appalling Waiting Lists'
Health Minister Robin Swann has called for "significant funding" to be allocated to fix Northern Ireland's "appalling waiting lists". Mr Swann detailed his ambitions for the re-building of Northern Ireland's health service, while stressing the need for sustained investment to deliver the plans.
09 January 2012
New Planning Complaints Procedure Launched
A new streamlined planning complaints procedure was launched today by Environment Minister Alex Attwood. The procedure, designed to make the process of complaining easier and more user friendly, is now operational. The main change is to reduce the number of steps from three to two. Mr Attwood said: "Planning is complex.
New Planning Complaints Procedure Launched
A new streamlined planning complaints procedure was launched today by Environment Minister Alex Attwood. The procedure, designed to make the process of complaining easier and more user friendly, is now operational. The main change is to reduce the number of steps from three to two. Mr Attwood said: "Planning is complex.
10 March 2004
Water Service launches customer charter and complaints procedure
The Water Service has launched a new Customer Complaints procedure and a revised Customer Charter, describing the standards of service that customers can expect and what customers should do if they feel these are not being met.
Water Service launches customer charter and complaints procedure
The Water Service has launched a new Customer Complaints procedure and a revised Customer Charter, describing the standards of service that customers can expect and what customers should do if they feel these are not being met.
19 December 2022
NI's First Regional Day Procedure Centre Celebrated
The Department of Health has welcomed the success of the Regional Day Procedure Centre at Lagan Valley Hospital, stating that this facility "points the way to how health reform can deliver for patients in Northern Ireland". The facility provides routine surgical procedures for patients from across different Health Trust areas.
NI's First Regional Day Procedure Centre Celebrated
The Department of Health has welcomed the success of the Regional Day Procedure Centre at Lagan Valley Hospital, stating that this facility "points the way to how health reform can deliver for patients in Northern Ireland". The facility provides routine surgical procedures for patients from across different Health Trust areas.