Minister launches new Translink passengers charter

The Regional Development Minister has made a pledge to citizens that bus and rail passengers can expect improved services on public transport in Northern Ireland.

Minister Peter Robinson made his commitment at the launch of the new Translink Passengers’ Charter during a ceremony to officially open the newly refurbished Carrickfergus station, which cost £850,000, on Friday November 30.

Mr Robinson said: “Public transport passengers have a right to know the kind of service they can expect when they buy a ticket and what redress they have when the service does not meet those standards.”

The new Charter aims to improve existing standards by offering significantly increased levels of discounts on bus and rail services whenever they fall below the agreed standards and this fall can be attributed directly to Translink. It also promises reduced queuing for passengers buying bus or rail tickets at peak periods and introduces targets for the notification of essential engineering works and of new timetables.

The Minister congratulated Translink for the work carried out on Carrickfergus Station. He said: “I am impressed by the way modern facilities have been combined with features of a bygone age reflecting the style of the original building. I have no doubt the station will help to meet passenger needs in terms of safety, comfort and convenience for the travelling public, including the disabled and those with special needs.” (AMcE)