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21/04/2010
NIE Make 'Goodwill' Power Cut Payments
Northern Ireland Electricity (NIE) is to make payments to around 850 customers who were cut off during the recent cold snap.
About 140,000 people across Northern Ireland were affected by power cuts following severe snowfalls and ice storms.
The utility regulator agreed an exemption on its normal rules on providing customers with compensation and would make payments of £100 to customers still without power on Easter Sunday.
John French, Head of Energy at the Consumer Council of Northern Ireland has welcomed the move: "The Consumer Council commends NIE for its robust approach in getting its customers back on supply following the havoc caused by the recent ice storm.
"The damage to power lines across Northern Ireland was extensive and unprecedented, yet getting the supply back on to almost 140,000 households affected and particularly the most vulnerable was always NIE's priority.
"We understand that NIE has no legal responsibility to compensate customers in these unique circumstances. However, the £100 goodwill payment being issued is a necessary measure given the hardship experienced by those customers off supply for almost six days."
(NS/GK)
About 140,000 people across Northern Ireland were affected by power cuts following severe snowfalls and ice storms.
The utility regulator agreed an exemption on its normal rules on providing customers with compensation and would make payments of £100 to customers still without power on Easter Sunday.
John French, Head of Energy at the Consumer Council of Northern Ireland has welcomed the move: "The Consumer Council commends NIE for its robust approach in getting its customers back on supply following the havoc caused by the recent ice storm.
"The damage to power lines across Northern Ireland was extensive and unprecedented, yet getting the supply back on to almost 140,000 households affected and particularly the most vulnerable was always NIE's priority.
"We understand that NIE has no legal responsibility to compensate customers in these unique circumstances. However, the £100 goodwill payment being issued is a necessary measure given the hardship experienced by those customers off supply for almost six days."
(NS/GK)
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24 February 2017
Power Restored To Thousands Of NIE Customers
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25 March 2013
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12 January 2005
NIE work to restore power to customers
Hundreds of NIE staff worked through the night to restore power to customers affected by the severe storm force winds which swept across Northern Ireland in the last 24 hours.
NIE work to restore power to customers
Hundreds of NIE staff worked through the night to restore power to customers affected by the severe storm force winds which swept across Northern Ireland in the last 24 hours.
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Northern Ireland WeatherThis Evening and Tonight:Showers, scattered in the evening, will clear by midnight leaving the night dry with clear spells. Perhaps a touch of ground frost. Cloud will spread east towards morning. Minimum temperature 2 °C.
