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12/02/2010
Motorists 'Feel Ripped Off' By Garages
Over 14 million motorists feel short changed by their local service and repair garage, according to research by Motor Codes, which operates the UK’s largest consumer code for motorists.
The Motor Codes survey of 1,194 motorists across the UK reveals the high levels of dissatisfaction among drivers taking their car for repair.
With just under half of the population feeling hard done by, and an estimated £2.4 billion being lost, the need for a scheme which gives the consumer confidence is undeniable.
"The service and repair sector historically has a bad reputation when it comes to cost," said Chris Mason, Motor Codes director.
"Despite there being many very good UK garages, the public’s bad experiences with some has brought about a lack of trust. There are over 6,200 garages that subscribe to Motor Codes across the country and these businesses buck the disappointed motorist trend.
"Customer surveys show an industry leading 91%4 satisfaction rate from customers visiting Motor Codes garages, we’d like every motorist to feel this satisfied."
Motor Codes operates a self regulatory code of practice for garages across the country ensuring that motorists receive consistently high standards of service.
Supported by consumer groups and government, including the Department for Transport, Motor Codes will raise standards across the industry and the Golden Garages competition will play an important part in this process.
(PR)
The Motor Codes survey of 1,194 motorists across the UK reveals the high levels of dissatisfaction among drivers taking their car for repair.
With just under half of the population feeling hard done by, and an estimated £2.4 billion being lost, the need for a scheme which gives the consumer confidence is undeniable.
"The service and repair sector historically has a bad reputation when it comes to cost," said Chris Mason, Motor Codes director.
"Despite there being many very good UK garages, the public’s bad experiences with some has brought about a lack of trust. There are over 6,200 garages that subscribe to Motor Codes across the country and these businesses buck the disappointed motorist trend.
"Customer surveys show an industry leading 91%4 satisfaction rate from customers visiting Motor Codes garages, we’d like every motorist to feel this satisfied."
Motor Codes operates a self regulatory code of practice for garages across the country ensuring that motorists receive consistently high standards of service.
Supported by consumer groups and government, including the Department for Transport, Motor Codes will raise standards across the industry and the Golden Garages competition will play an important part in this process.
(PR)
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The UK service and repair sector is set to be transformed in 2010 as Motor Codes embarks on its consumer awareness campaign, further boosted by heavyweight support from the Department for Transport (DfT). Motor Codes is by far the largest consumer protection code of its kind with its subscriber base already exceeding 6,200 garages nationwide.
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Northern Ireland WeatherToday:Overcast skies and light rain continue through the morning. The afternoon will soon become mainly dry with bright or clear spells spreading east from shortly after midday. Maximum temperature 12 °C.Tonight:There is the chance of the odd evening shower, otherwise the night will stay mainly dry with clear spells and the odd fog patch developing later. Minimum temperature 4 °C.
