10/02/2010

Retail Awards For Volkswagen

Volkswagen Fleet Services has recognised the achievements of its top-performing retailers and staff at a special Fleet Awards event held in Northamptonshire.

The six winners in four categories emerged victorious after participating in the company’s 'Fleet Focus' programme.

This was originally launched in 2005 as Fundamentally Fleet, with the aim of educating, motivating and recognising excellence within the retailer network.

Throughout 2009 participating candidates have undertaken a series of activities designed to measure their capabilities, with emphasis on customer service.

This year brought the economic climate issues keenly into focus.

Volkswagen puts its success in the company car market down to a combination of first class products and quality service provided by its staff.

In an industry which is built on strong, long-lasting relationships, knowledgeable, reliable and personable people who understand the importance of first-class customer service are essential.

This year’s awards ceremony not only recognised retailers’ performance but also incorporated a business meeting, at which the fleet department’s 2009 performance was reviewed and 2010 objectives outlined.

(PR/GK)

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