Abbey Insurance Brokers, Carrickfergus

Just off the phone excellent service from the ladies in Carrickfergus got me a great deal for my insurance and I have recieved my cover note for my new car. Delight doing business with you.

Abbey have some serious communication problems within their own office , it seems to be a case of passing the buck to each other rather than confronting a customers enquiry with the result of myself " TRYING " to cancel my policy with them ...marks out of 10 would actually be minus 10 but I seem to have to settle for 1 ....not recommended at all .

Abbey insurance contacted me to say that they were taking over open and direct whom ive been with for 10 years without fault , I hadn't to do anything but soon I received a phone call asking me for my account number and sort code by a young lady , I replied I was working but knew the sort code , I said I have only got my credit/ debit cards on me ..she ask for the number of one but ssid halfway through it that that's fine sir , I found it strange ! anyway ..to cut a long story short , I was charged £30 extra for a back extraction problem ..I phoned them and told the office in Belfast the situation ..they agreed that it was the girls fault and marked off the £30 ...but they said I had to contact the close brothers to pay the monthly fee , I phoned and the auto voice said I had to wait 3 working days to make a payment after a fault ...I did and phoned back after 4 days ..they then requested £63.65 ........well u cant argue with an auto voice and I got frustraited ..so I phoned to cancel the insurance and phoned Belfast and a lad said I had to cancel by post , he ask where I was from and I said Strabane ...he said " wheres that lol , so I just laughed ...but said it was near Londonderry / derry .....that was 2 weeks ago and they are still sending me recorded letters for payment .....at the same time ive insured with another company ........its a case of the right had not knowing whatthe left hand is doing .

I rang the main enquiries line and got the Londonderry office. I was speaking to a lady called Angie. I found her to be very abrupt and unhelpful on the telephone.

a lady mc glincey dealt with my first time van insurance was extremely helpful and so well mannered I had A1 service brilliant at her job thank you for your help

Angie in the derry office as been excellent, very friendly and got me my lowest quote. Thanks again.

Lindsay in Bangor office was very helpful girl deserves a holiday or pay rise. My business would of went else where if not for this girl's friendly and helpful nature

Lyndsay in your bangor office is fantastic. So friendly and can't do enough for customers! Thank you!!

I would like to praise member of your staff team Glynis Pollock, who assisted me with on-going enquiry regarding car insurance and concerns etc.
She has a professional matter on the phone with excellent people skills and great insight into customer care and awarness. Please could you pass on my apprecition on a job well done. Thank you Glynis from Matthew

Lisburn Abbey Insurance are great team of people too work with, help me with my insurance and breakdown recovery was good service, this is my third year and wouldnt change as a happy customer. Thanks to Abbey Insurance for peace of mind!!!

Gail, in Newry, tailored the policy for me and managed to save £106 on my lowest renewal quote from my last broker and over £50 on my lowest NI Quote. This to include my wife and daughter. This was well worth the call.
Thanks to GAIL and ABBEY

Excellent breakdown service. Had you out twice in week no problems of being taken to where my my car would be repaired or second time in my case scraped feel very reassured being a abbey client,operators are also more than helpful ,thankyiou.

EXCELLENT SERVICE FRON NEWRY STAFF AND ALISON IN BALLYMENA. PROMPT RESPONSES TO ENQUIRY AND VERY COMPETITIVE QUOTES. WOULD THOROUGHLY RECOMMEND ABBEY.

Andrew in the Londonderry office has really helped me out great help very proffessional and excellent to deal with everyone in the derry office of abbey are so helpful

Ashleigh from Lisburn worked incredibly hard for me and sorted out a situation brilliantly. Thank you!!

Robert in newry branch excellent service very plesent and efficent at his job keep up the good work